NOC Shift Lead - Senior

Overview

Everforth ECS is seeking a NOC Shift Lead - Senior to work in Fairfax, Virginia.

Please Note:

This position is contingent upon contract award.

• Supervise NOC shift personnel, ensuring effective real-time monitoring of network infrastructure and services.
• Validate incident triage and escalation decisions, directing restoration activities to maintain service-level objectives.
• Coordinate with engineering, cybersecurity, and infrastructure teams to resolve operational issues promptly.
• Maintain continuous situational awareness of enterprise system health, providing timely updates and reports.
• Review and ensure the quality and completeness of operational documentation and ticketing.
• Provide shift-level performance reporting to leadership, highlighting key operational metrics and outcomes.
• Oversee adherence to operational runbooks, ensuring consistent and effective network operations.
• Act as the on-shift escalation authority for complex operational challenges.

• Clearance: TS//SCI Eligible required
• S. Citizenship required
• DoD 8140.03 Compliance:
  DoD Cyber Workforce Framework (DCWF) Work Role 411-Technical Support Specialist at the Advanced proficiency level
• Certifications (one or more required):
  Security
  
  X / CASP+, CCNP Security, CISA, FITSP-O, GICSP, SSCP
• Education:
  
  Masters or Ph.D in [Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, Software Engineering]
• Minimum of 8-10 years of progressive experience in supervising NOC functions within DoD or Federal environments.
• Proven ability to manage real-time monitoring and ensure network service continuity.
• Experience in validating incident management processes and coordinating restoration efforts.
• Strong communication skills to provide clear operational performance reporting.

• Clearance:
  Active TS//SCI preferred
• Experience with ARNG or similar military network operations environments.
• Familiarity with DoDIN services and their application within a distributed enterprise infrastructure.
• Advanced knowledge of cybersecurity practices within a federal IT context.
• Demonstrated ability to lead cross-functional teams in high-pressure situations.

ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS is the federal segment of Everforth, a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.

Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

• Attracting and developing top talent and high-performing teams
• Fostering a culture that is engaging, accountable, and mission-driven