Program Manager - Service Catalog​/Service Levels

Overview

Everforth ECS is seeking a Program Manager - Service Catalog/Service Levels to work in the National Capital Region covering the Pentagon, Falls Church, and Fairfax
.

Please note:

this position is contingent upon contract award.

The War Data Platform (WDP) is a key initiative within the DoW AI-First strategy introduced in early 2026. The WDP separates business and financial data from operational war fighting data, aiming to accelerate the deployment of artificial intelligence on the battlefield. The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration between Combatant Commands, Joint Staff directorates, Senior Executive Service leaders, and operational analysts.

• Develops and operates the WDP Core Integration Service Catalog framework by coordinating with systems engineers across Unclassified and NIPR, Secret and SIPR, and Top Secret and JWICS environments to construct catalog structures, service descriptions, operational workflows, and domain-specific cost models aligned to mission priorities.
• Proposes labor and technical cost estimates to government leadership based on detailed analysis of resource demands, operational complexity, and lifecycle requirements defined in program objectives.
• Integrates approved cost data into automated catalog publication pipelines to maintain accurate pricing for tools, services, and computational resources presented in web-based and hardcopy formats.
• Maintains daily catalog operations using configuration repositories, financial modeling platforms, automated validation checks, and structured update cycles to support Combatant Commands, Joint Staff elements, Senior Executive Service leaders, Department of Homeland Security components, and non-government organizational partners.
• Coordinates with systems engineering teams to capture configuration dependencies, performance requirements, and consumption metrics that refine catalog entries and cost structures.
• Collaborates with catalog technicians and data analysts to evaluate catalog usage, service adoption, operational workload, and financial trends using dashboards, analytic models, and mission-focused metrics.
• Supports development of Service Levels by conducting customer outreach, analyzing performance expectations, defining quantifiable service criteria, and preparing formal recommendations for government approval.
• Develops measurable thresholds for availability, responsiveness, and service quality, producing artifacts that strengthen operational governance, financial accountability, and enterprise mission value.
• Performs other duties as assigned.

• Current Secret security clearance.
• A minimum of 3 years of experience in program management, IT service management, service catalog operations, or a closely related discipline within a federal, defense, or government contracting environment.
• Demonstrated experience developing or managing IT service catalogs, service level agreements, or operational cost models in a complex, multi-stakeholder government or enterprise program environment, including the use of automated catalog tooling, financial modeling platforms, and performance dashboards.
• Strong problem-solving and decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate solution.
• Highly developed interpersonal and oral/written communication skills, with the ability to effectively and professionally interact with a diverse set of stakeholders (from peers to end-users to executive management).

• Active Top Secret (TS) security clearance with Sensitive Compartmented Information (SCI) eligibility.
• Familiarity with IT Service Management (ITIL) or DoW Enterprise Services Management Framework (DESMF), including service catalog lifecycle management, change control, and continuous service improvement within a mission-critical government environment.
• Experience in multi-enclave environments (NIPRNet, SIPRNet, JWICS) and understanding of how classification boundaries affect catalog design, pricing, and publication workflows.
• Hands-on experience with Service Now or comparable ITSM platforms for catalog configuration, automated workflow management, service request processing, and Service Level Objective (SLO) tracking and reporting.
• Familiarity with Agile or SAFe delivery models, with demonstrated ability to manage catalog updates, service level refinements, and stakeholder coordination within sprint cycles and Program Increment planning processes.

Everforth ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS is the federal segment of Everforth, a $4B global…