Program Analyst - User Training

Job Title

Program Analyst - User Training

National Capital Region covering the Pentagon, Falls Church, and Fairfax. This position is contingent upon contract award.

The Program Analyst - User Training designs, delivers, and continuously improves the enterprise training program that enables WDP users across Unclassified, Secret, and Top Secret environments to effectively leverage platform capabilities in direct support of warfighter outcomes and DoW mission adoption objectives. This role operates at the intersection of instructional design, program analysis, and customer success, serving as a key member of a cross-domain training team responsible for advancing workforce readiness and accelerating WDP Core Integration adoption at scale.

• Develop an enterprise training program aligned with Customer Success Operations Plan objectives to support War Data Platform (WDP) Core Integration users operating across Unclassified and NIPR, Secret and SIPR, and Top Secret and JWICS mission environments.
• Design automated training pathways leveraging accredited learning platforms such as Joint Knowledge Online to publish tiered instructional modules including War Data Platform (WDP) Core Integration 101, War Data Platform (WDP) Core Integration 201, and advanced functional coursework tailored to data workflows, operational responsibilities, and mission-specific requirements.
• Build online curriculum structures, configurable learning tracks, and domain-specific content repositories that address onboarding, configuration, workspace usage, data access, dashboard interaction, and advanced tool utilization.
• Conduct recurring training events in virtual Town Hall formats using Microsoft Teams for large user communities and coordinate on-site instruction for field support representatives embedded at major commands and Department of War organizations with high WDP Core Integration utilization.
• Produce technical manuals, user guides, operational checklists, and job aids in both digital and hard copy formats to support users across all enclaves.
• Implement structured feedback loops, sentiment surveys, and analytic dashboards to capture user satisfaction, training completion rates, and adoption metrics that feed recommendations for continuous improvement.
• Evaluate artificial intelligence capabilities to automate content updates, generate personalized learning paths, and accelerate knowledge dissemination.
• Serve as a member of the cross-domain training team responsible for designing, publishing, modernizing, and administering the full training inventory in coordination with program leadership to strengthen workforce readiness, accelerate mission adoption, and enhance WDP Core Integration operational effectiveness.
• Perform other duties as assigned.

• Current Secret security clearance.
• 3-10 years of experience in instructional design, training program development, program analysis, or a closely related discipline within federal, DoW, or enterprise technology adoption environments.
• Demonstrated experience developing and delivering role-based enterprise training programs, including designing structured curriculum, producing technical documentation, facilitating virtual and in-person instruction, and implementing user feedback mechanisms to drive continuous improvement of training effectiveness.
• Strong problem-solving and decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate solution.
• Highly developed interpersonal and oral/written communication skills, with the ability to effectively and professionally interact with a diverse set of stakeholders (from peers to end-users to executive management).

• Active Top Secret (TS) security clearance with Sensitive Compartmented Information (SCI) eligibility.
• Familiarity with accredited government learning management systems such as Joint Knowledge Online (JKO), or equivalent enterprise learning platforms, including experience publishing and maintaining structured course content, managing learner completion tracking, and reporting adoption metrics to program leadership.
• Experience supporting training or customer success operations within a DoW or federal data, analytics, or AI platform program, including familiarity with onboarding diverse user populations ranging from operational analysts to Senior Executive Service leaders across geographically distributed locations.
• Working knowledge of AI-assisted instructional design concepts, including experience evaluating or applying large language model tools, automated content generation capabilities, or personalized learning path technologies to modernize training delivery at scale.
• Proficiency with collaboration and knowledge management tools such as Microsoft Teams, Atlassian Confluence, or SharePoint for coordinating training content development, publishing instructional resources, and maintaining centralized program…