ServiceNow Administrator/Architect
Job in
Fairfax, Fairfax County, Virginia, 22037, USA
Listed on 2026-06-13
Listing for:
General Dynamics Information Technology
Full Time
position Listed on 2026-06-13
Job specializations:
-
IT/Tech
IT Support, IT Consultant, Systems Administrator, Cloud Computing
Job Description & How to Apply Below
** RQ222212
** Type of
Requisition :
** Regular
** Clearance Level Must Be Able to Obtain:
** None
** Public Trust/Other
Required:
** MBI (T2)
** Job Family:
** IT Infrastructure and Operations
*
* Skills:
*
* Agile Methodology,Application Lifecycle Management (ALM),Software Development Life Cycle (SDLC)
*
* Certifications:
*
* Certified System Administrator (CSA) | Service Now - Service Now
*
* Experience:
*
* 5 + years of related experience
*
* Job Description:
*
* Own your opportunity to turn data into measurable outcomes for our customers' most complex challenges. As a
** Service Now Administrator** . Here, you'll see the bigger picture on mission initiatives and where your program management career can go at GDIT.
** MEANINGFUL WORK AND PERSONAL IMPACT*
* As an Service Now Administrator, the work you'll do at GDIT will be impactful to the mission of USPS. You will play a crucial role in optimizing the business functions an Administrator, your contributions will play a vital role in delivering solutions that empower our customers to achieve their mission objectives effectively. Leveraging your technical expertise to support the administration, maintenance, enhancement, and long-term scalability of the Service Now platform.
The Administrator shall provide day-to-day platform administration, user support, configuration management, upgrade support, integration coordination, change management support, data quality oversight, audit support, and architectural guidance to ensure the platform effectively supports business operations and IT Service Management requirements. Your commitment to innovation and quality will directly enhance the customer's operational capabilities, drive efficiency, and facilitate their overall success. Your work will shape and sustain solutions that have a meaningful and lasting impact on the customer's goals.
** WHAT YOU'LL NEED TO SUCCEED*
* Bring your expertise and drive for innovation to GDIT. The Service Now Administrator must have:
*
* Education:
*
* + Bachelor's degree in a relevant field from an accredited College/University is preferred.
+ _Alternative Path:_ If the candidate does not possess a relevant four-year degree, an additional four years of relevant work experience will be required.
** Required Experience** :
+
** Minimum of 5 years of Information Technology experience.*
* +
** Service Now Certified System Administrator (CSA) certification.*
* + Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDM
+ SPM modules, including Demand and Project Portfolio Management (PPM)
+ Additional Service Now modules, including ITOM, Sec Ops, and CSM
+ REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub
+ Proficient in the following qualifications:
+ Knowledge/experience of SDLC practices
+ Effective liaison leading technical development teams
+ Strong facilitation skills to effectively lead discussions across multiple groups
+ Oral and written communication skills including presenting to management
+ Knowledge/experience with Agile Methodologies
+ Knowledge/experience of SDLC practices
+ Change Management and Configuration Management (Version One, Service Now, etc.)
+ Application Lifecycle Management (ALM)
+ Problem/Risk Management
+ MS Office Suite
+ Knowledge in AI tools (Git Hub Copilot, Playwright)
** Required Technical Skills** :
+
Experience with core Service Now modules, including Incident, Problem, Change, Request, Knowledge, and CMDB.
+ Experience administering the Service Now platform, including users, groups, roles, ACLs, and overall platform configuration.
+ Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
+ Experience managing platform updates, releases, instance clone activities, patches, and upgrades.
+ Experience monitoring platform performance, instance health, and maintenance activities.
+ Experience supporting integrations between Service Now and other enterprise systems.
+ Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
+ Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities.
+ Experience providing end-user support, training, and operational guidance.
+ Working knowledge of JavaScript and Service Now development concepts sufficient to support technical review and solution guidance.
+ Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing.
+ Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability.
+ Ability to use AI capabilities in daily work to improve productivity and solution quality.
+ Strong communication, troubleshooting, organizational, and rapid task switching skills
** Preferred Skills** :
+ Service Now application Administration experience in two or more of the following areas:
+ Core Platform/ITSM…
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