Senior IT Consultant. Fairfax LilyLifestyle

Company Description

American Technology Services, Inc. (ATS), a prominent Managed Services Provider (MSP), is eager to welcome a Senior IT Consultant to our Client Services division. This pivotal technical role is dedicated to delivering expert IT support, addressing complex challenges, and ensuring that our clients' infrastructures are robust, secure, and scalable. At ATS, we pride ourselves on providing personalized IT solutions tailored to our clients' needs, with a strong emphasis on service excellence and adherence to service‑level agreements (SLAs).

This position demands extensive experience in an MSP setting, overseeing multiple clients with diverse IT infrastructures while ensuring operational efficiency and security. Importantly, this role has no sales responsibilities
; the core focus is on building strong client relationships through technical proficiency and dependable service delivery.

The majority of clients requiring onsite support are based in the DMV area, and regular local travel will be essential.

• Client Environment Management: Deliver ongoing support for a portfolio of clients, ensuring their IT environments operate optimally. This includes monitoring, troubleshooting, and resolving issues related to cloud infrastructure, networking, and security.
• Proactive IT Management & Monitoring: Utilize proactive monitoring tools to oversee client systems, identify potential issues early, and guarantee maximum uptime. Address vulnerabilities and maintenance needs while adhering to best practices.
• SLA Compliance & Reporting: Ensure all service delivery meets or exceeds pre‑agreed SLAs. Consistently track and report on system performance, issue resolution times, and other key metrics to clients.
• Security & Compliance: Implement, monitor, and maintain security protocols for all clients, managing firewalls, VPNs, endpoint security, and conducting vulnerability assessments. Ensure compliance with relevant regulatory frameworks and security standards.
• Disaster Recovery & Backup Solutions: Develop and manage disaster recovery and business continuity strategies for clients, ensuring data safety and recoverability in case of an incident.

• Onsite Client Support: Provide dedicated onsite support in the DMV area, troubleshooting and resolving network, server, and cloud‑based issues.
• Infrastructure Management: Oversee client infrastructure projects including migrations, refreshes, and upgrades, ensuring minimal disruption to business operations.
• Proactive System Monitoring: Monitor client systems actively, implementing solutions to prevent disruptions and ensuring security and reliability.
• SLA Management & Reporting: Ensure adherence to SLAs, providing clients with regular updates on system health, issue resolution, and performance metrics.
• Security Maintenance: Continuously assess and enhance security measures, ensuring protection of client data and compliance with requisite standards.
• Client Documentation: Maintain thorough documentation of each client's IT infrastructure, including configurations, procedures, and maintenance schedules.
• Additional requirements may apply upon offer of employment.

• Microsoft Azure and other cloud IaaS solutions for scalable infrastructure
• Routers & routing protocols, particularly Cisco/Meraki, for secure and optimized networking
• Firewalls, VPNs, and remote access solutions for secure network management
• VMware for virtualization and resource efficiency
• Microsoft 365, Azure, Linux for productivity and collaboration
• Dell and HP Workstation/Server Hardware for reliable performance

• Bachelor's degree in IT, Computer Science, or a related field, accompanied by 5+ years of relevant experience
• Comprehensive experience in an MSP environment, managing diverse IT infrastructures and ensuring top‑tier client satisfaction
• Proficiency in cloud platforms (Azure, AWS), enterprise networks (Cisco, Meraki), and cybersecurity solutions
• Certifications in Microsoft, Cisco, VMware, or related technologies are a plus

Demonstrated success in managing IT services for multiple clients while consistently meeting or exceeding SLAs.