Retail Computer Technician

Fairfax, 3089 Nutley St, Fairfax, VA 22031, USA

MICRO CENTER is located in Fairfax, VA.

We are currently seeking self‑motivated, results‑driven RETAIL COMPUTER TECHNICIANS starting at $15/hour base pay with productivity incentives that can increase hourly rates up to $18–$35 + SPIFFs. Our core promise is to take care of our associates and customers.

You’ll spend up to half your time at the Service Counter, easing customer concerns by walking them through service options that generate repeat business and allow you to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing, repairing devices, and communicating repair status to customers.

• Provide in‑person consultations and troubleshooting to customers.
• Recommend service solutions such as data backups, anti‑virus, extended warranties, and support subscriptions.
• Identify, diagnose, and document hardware or software problems on desktops, laptops, mobile phones, TVs, and monitors.
• Assemble custom computers sold by the BYO sales team.
• Use technical manuals and support resources while maintaining appropriate certifications.
• Maintain a cash till, handle transactions, and keep the department clean with accurate inventory tracking.
• Provide timely and accurate communication via face‑to‑face, telephone, text, and email.

• High school diploma or equivalent with at least one year of related computer service repair or technical customer service experience.
• CompTIA A+ or Apple ACMT/ACiT certifications, or ability to obtain within 90 days of hire. Apple certifications are highly desirable.
• Excellent communication & interpersonal skills; ability to multitask and adjust priorities.
• Physical ability to lift up to 50 lbs., stand for prolonged periods.
• Shifts may include before/after store hours, mornings, nights, weekends, and holidays.

• Medical, Dental, and Vision coverage for regular full‑time associates.
• Flexible schedules & competitive pay.
• Employee and Friends & Family discount program.
• Tuition reimbursement & education discounts.
• Paid time off for regular associates.
• 401(K) plan with company match.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer
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