Helpdesk Senior; Lead

Position: Helpdesk Senior (Lead)
RESPONSIBILITIES:
Kforce has a client that is seeking a Help Desk Senior (Lead) in Fairfax, VA.

Summary:

We are seeking a Help Desk Manager to lead day-to-day help desk operations and supervise a team providing both phone and in-person technical support. This role is responsible for ensuring high-quality service delivery across desktop support, user services, and IT troubleshooting within a structured enterprise environment.

Duties:

* Provide daily supervision, guidance, and performance oversight to help desk staff

* Oversee phone, remote, and in-person end-user support operations

* Manage support for email systems, directory services, and Windows desktop applications

* Ensure team serves as the first point of contact for technical issues and incidents

* Coordinate and resolve hardware and software issues, including PCs and printers

* Track service performance and ensure alignment with service level expectations (SLAs)

Work Environment:

* Fully on-site role in Fort Belvoir, VA

* Fast-paced, team-oriented setting supporting enterprise IT operations

REQUIREMENTS:

* CompTIA Security+ or MCSA certification

* 5+ years of experience in help desk operations or IT support

* Proven supervisory and team leadership experience

* Experience managing help desk staff, workflows, and ticketing operations

* Strong knowledge of Windows desktop environments and troubleshooting

* Excellent communication, customer service, and problem-solving skills

Preferred Qualifications:

* Experience supporting DoD, DISA, or similar defense environments

* Familiarity with DoD ticketing systems, SLAs, and performance metrics

* Experience leading teams in secure or mission-critical IT environments

* Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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