NOC Shift Lead - Senior

NOC Shift Lead
- Senior

Everforth ECS is seeking a NOC Shift Lead
- Senior to work in Fairfax, Virginia. This position is contingent upon contract award.

• Supervise NOC shift personnel, ensuring effective real-time monitoring of network infrastructure and services.
• Validate incident triage and escalation decisions, directing restoration activities to maintain service-level objectives.
• Coordinate with engineering, cybersecurity, and infrastructure teams to resolve operational issues promptly.
• Maintain continuous situational awareness of enterprise system health, providing timely updates and reports.
• Review and ensure the quality and completeness of operational documentation and ticketing.
• Provide shift-level performance reporting to leadership, highlighting key operational metrics and outcomes.
• Oversee adherence to operational runbooks, ensuring consistent and effective network operations.
• Act as the on-shift escalation authority for complex operational challenges.

• Clearance: TS//SCI Eligible required
• S. Citizenship required
• DoD 8140.03 Compliance:
  DoD Cyber Workforce Framework (DCWF) Work Role 411-Technical Support Specialist at the Advanced proficiency level
• Certifications (one or more required):
  SecurityX / CASP+, CCNP Security, CISA, FITSP-O, GICSP, SSCP
• Education:
  
  Masters or Ph.D in [Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, Software Engineering]
• Minimum of 8–10 years of progressive experience in supervising NOC functions within DoD or Federal environments.
• Proven ability to manage real-time monitoring and ensure network service continuity.
• Experience in validating incident management processes and coordinating restoration efforts.
• Strong communication skills to provide clear operational performance reporting.