Technical Business Systems Analyst; Business Analyst III

Job Announcement

Join the Park Authority and our nationally recognized team of professionals! The Fairfax County Park Authority (FCPA) is seeking an experienced Technical Business Analyst to be a part of one of the most highly regarded park systems in the country. With more than 25,000 acres of parkland, nine Rec Centers, eight golf courses, three lakefront parks, and more, FCPA is an exciting organization to be a part of and there are many opportunities for staff to make a difference at every level.

Under supervision of the Revenue Applications Manager, oversees and supports the Park Authority's revenue collecting systems by managing system functionality, integrations, configuration, and data integrity. Leads the implementation, testing, and validation of system enhancements and software modifications. Serves as the primary technical liaison with vendors to ensure system performance aligns with operational requirements. Works closely with the Business Operations Analyst to ensure system capabilities effectively support operational workflows and program needs.

Maintains system documentation, business rules, and technical processes, and facilitates end user support and training. Enhances system data capture and reporting capability to support informed business decision making and future technology needs. Ensures all agency revenue collecting systems meet regulatory requirements, such as PCI-DDS compliance, and adhere to all county and agency security and IT policies.

Key Responsibilities:

Manages and maintains revenue collecting systems lead system enhancements and software modifications. Serves as primary technical liaison with software vendors. Conducts system testing, quality assurance and configuration management. Develops system documentation, provide training and support. Ensures high-quality data governance.

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Serves as lead software system administrator for interdepartmental or county-wide automated system;
• Works closely with technical project leader to coordinate technical resources and directs functional design and implementation;
• Interacts with representatives from other agencies on system-related issues and scheduling of system priorities;
• Identifies and tests system enhancements;
• Defines and maintains system administration documentation;
• Organize and direct system user groups;
• Monitors system performance and performs ongoing analysis to determine most efficient and effective means to operate the system;
• Provides assistance to system users;
• Develops conceptual approaches to satisfy user requirements;
• Oversees user acceptance testing;
• Evaluates new technology for applicability and enhanced effectiveness;
• Develops strategic plans to ensure solutions comply with established standards;
• Evaluates and prioritizes requests for new requirements, modifications, and enhancements to existing systems;
• Establishes priorities and timetables for system-related projects;
• May supervise other employees on a recurring or project basis;
• Generates reports to meet special agency needs;
• Acts as intermediary between users and technical staff to resolve problems;
• Participates in developing user training manual;
• Provides training to users;
• Works closely with agency IT technical staff and/or serves as agency liaison with the Department of Information Technology;
• Develops and provides technical briefings for staff on new services and system components;
• Provides technical support and training to users of installed software;
• Attends training workshops, product demonstrations, conferences, technical briefings, and conventions;
• Stays abreast of technology changes;
• Provides assistance to other staff as needed;
• Serves on committees and task forces and undertakes special projects as assigned.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Considerable knowledge of interdepartmental and/or County-wide processes, procedures, and requirements with regard to such administrative functions as personnel, finance, and budgeting;
• Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology;
• Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments;
• Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
• Knowledge of effective project management methods, practices and techniques;
• Knowledge of effective supervisory methods, practices, and techniques (required for some positions);
• Ability to analyze and evaluate administrative processes and procedures for automation purposes;
• Ability to…