Technical Business Systems Analyst; Business Analyst III

Job Announcement

Join the Park Authority and our nationally recognized team of professionals! The Fairfax County Park Authority (FCPA) is seeking an experienced Technical Business Analyst to be a part of one of the most highly regarded park systems in the country. With more than 25,000 acres of parkland, nine Rec Centers, eight golf courses, three lakefront parks, and more, FCPA is an exciting organization to be a part of and there are many opportunities for staff to make a difference at every level.

Under supervision of the Revenue Applications Manager, you will oversee and support the Park Authority’s revenue collecting systems by managing system functionality, integrations, configuration, and data integrity. You will lead the implementation, testing, and validation of system enhancements and software modifications. You will serve as the primary technical liaison with vendors to ensure system performance aligns with operational requirements. You will work closely with the Business Operations Analyst to ensure system capabilities effectively support operational workflows and program needs.

You will maintain system documentation, business rules, and technical processes, and facilitate end user support and training. You will enhance system data capture and reporting capability to support informed business decision making and future technology needs. You will ensure all agency revenue collecting systems meet regulatory requirements such as PCI-DDS compliance, and adhere to all county and agency security and IT policies.

Key Responsibilities:

• Manage and maintain revenue collecting systems; lead system enhancements and software modifications.
• Serve as primary technical liaison with software vendors.
• Conduct system testing, quality assurance, and configuration management.
• Develop system documentation, provide training and support.
• Ensure high-quality data governance.

All application fields must be completed on the application, including work experience (volunteer and paid), education, training, licenses, and certifications. This information will be reviewed to verify qualifications and determine compensation for the selected candidate.

The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.

• Serves as lead software system administrator for interdepartmental or county-wide automated system.
• Works closely with technical project leader to coordinate technical resources and directs functional design and implementation.
• Interacts with representatives from other agencies on system-related issues and scheduling of system priorities.
• Identifies and tests system enhancements.
• Defines and maintains system administration documentation.
• Organizes and directs system user groups.
• Monitors system performance and performs ongoing analysis to determine most efficient and effective means to operate the system.
• Provides assistance to system users.
• Develops conceptual approaches to satisfy user requirements.
• Oversees user acceptance testing.
• Evaluates new technology for applicability and enhanced effectiveness.
• Develops strategic plans to ensure solutions comply with established standards.
• Evaluates and prioritizes requests for new requirements, modifications, and enhancements to existing systems.
• Establishes priorities and timetables for system-related projects.
• May supervise other employees on a recurring or project basis.
• Generates reports to meet special agency needs.
• Acts as intermediary between users and technical staff to resolve problems.
• Participates in developing user training manual.
• Provides training to users.
• Works closely with agency IT technical staff and/or serves as agency liaison with the Department of Information Technology.
• Develops and provides technical briefings for staff on new services and system components.
• Provides technical support and training to users of installed software.
• Attends training workshops, product demonstrations, conferences, technical briefings, and conventions.
• Stays abreast of technology changes.
• Provides assistance to other staff as needed.
• Serves on committees and task forces and undertakes special projects.