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Microsoft 365 Support Engineer – Cloud Engineer
Job in
Fairfax, Fairfax County, Virginia, 22032, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
M365, SharePoint & Power Platform, IT Support
Job Description & How to Apply Below
Responsibilities
- Troubleshoot Power Apps, Power Automate, Dataverse, Power BI, Power Pages, Copilot Studio, Teams, SharePoint, and One Drive
- Maintain and update low‑code/no‑code solutions; resolve workflow, permission, and connector issues
- Manage Service Now incidents and requests with thorough troubleshooting notes
- Provide user guidance, onboarding, and small‑group learning sessions for M365 and Power Platform tools
- Create and maintain Knowledgebase articles, SOPs, and operational documentation
- Assist with testing, rollout, and communication of new M365 features
- Recommend improvements that strengthen reliability, efficiency, and user experience
- Support adherence to federal and organizational security standards (FedRAMP, FISMA, CMMC, DISA STIG) through consistent operational practices
- Assist with maintaining Purview policies, including data classification, retention, eDiscovery, and DLP
- Ensure support activities follow GCCH governance requirements and established compliance controls
- Document configuration changes and operational processes to support audit and policy needs
- Support collaboration across M365 tools while following established governance standards
- Assist with GCCH migrations, service upgrades, and cross tenant/B2B access processes
- Collaborate with compliance teams, IT leadership, and mission partners to maintain secure, consistent collaboration
- Provide operational support for HII International collaboration, including troubleshooting for globally aligned SharePoint Online, Teams, and cross tenant sharing
- Help maintain stable and compliant international collaboration through permissions support and documentation
- 2 years relevant experience with Bachelors in related field; 0 years experience with Masters in related field; or High School Diploma or equivalent and 6 years relevant experience
- US Citizenship; ability to obtain clearance
- 2–4 years supporting Microsoft 365 environments
- Experience with Power Apps, Power Automate, Power Pages, Power BI, Copilot Studio, SharePoint Online, Teams, and One Drive
- Strong troubleshooting, documentation, and communication skills
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