Field Service Technician II - Fairfax, VA

Field Tech II

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Field Tech II to join our team.

The IT Field Technician will provide onsite technical support for a national home improvement retail client. This role is ideal for someone who enjoys hands-on IT work, troubleshooting, and working in a fast-paced field environment. Daily travel is expected, with locations spanning Alexandria, Fairfax, Chantilly, Sterling, Leesburg, Manassas, Gainesville, and Woodbridge.

Responsibilities:

• Provide onsite support for IT equipment including POS systems, desktops, printers, thin clients, access points, and network devices
• Troubleshoot and resolve hardware, software, and network issues
• Perform installations, upgrades, and break/fix support
• Support copper and fiber cabling, including basic terminations
• Document all work, updates, and resolutions in ticketing systems
• Travel daily within a 125+ mile radius (route-based travel)
• Work with remote teams to resolve escalated technical issues
• Occasionally work at heights (20–25 feet) and lift up to 25 lbs