Business Analyst

Business Analyst

Join our team to play a vital role in our Fee Collection operations, where you will engage in diverse responsibilities supporting daily reconciliations, client coordination, program performance analysis, and comprehensive reporting. Drive efficiencies, support client needs, and enhance processes in a dynamic and collaborative environment.

This position is located in our Ballston, VA office; however, a hybrid working model is acceptable.

Assignments may include responsibilities in one or more of the following areas:

• General Fee Collection reconciliations. Monitor daily sweep report confirmations from fee collection vendor(s) and immediately report any discrepancies.
• Reconcile daily of amounts swept versus receipts created.
• Take appropriate and necessary action in cases where amounts swept do not match the number of receipts created.
• Escalate reconciliation issues as appropriate to the Fee Collection Manager.
• Provide guidance to Task Order team on daily inquires.
• Ensure periodic reports from Task Order team are submitted timely and maintained.
• Client Coordination:
  Coordinate and communicate with the client on an as needed basis with prior approval of the Fee Collection Manager.
• Ensure that clients are adequately equipped/trained to utilize GSS services in the country or area assigned.
• Answer questions clearly, effectively and accurately from the client within agreed upon timeframe.
• Escalate cases as needed to the Fee Collection Manager.
• Program performance Analysis:
  Analyze and assist in daily reconciliation of US Visa fee collections for US Embassies.
• Collaborate with cross functional teams to identify and resolve any discrepancies.
• Conduct root cause analysis, data analysis for management.
• Assist in development and implementation of new/improved solutions.
• Gather and document requirements for new solutions or changes to existing solutions.
• Perform system testing and quality assurance to ensure functionality and requirements are met.
• Provide training and support to end users to effectively use new systems and processes relating to reconciliation.
• Review and submit support tickets to address technical issues or to develop new functionality working with operational teams, IT team and vendors.
• Continue to enhance reconciliation process program wide and make recommendations for improvements

Bachelor's degree in finance banking or information technology, Information Systems, or a related field with a focus on finance or computer based technical content. Strong understanding of CRM systems and the systems development lifecycle. Proficiency in Excel for data analysis, data modeling. Proficiency in SQL or other data query languages is preferred. Expertise in building and managing reports and dashboards in PowerBI.

Experience with Power Apps and Power Automate to develop and implement automated business solutions. A proactive attitude and eagerness to learn and adapt to new technologies and methodologies. Excellent analytical, written, and oral communication skills. Ability to collaborate effectively within a team environment. Authorization to work in the U.S. for an indefinite period.

• CRM
• MS Power Platform
• SQL

Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.