Associate Director, Technology Services

Associate Director, Technology Services

The Associate Director, Technology Services serves as the senior person responsible for providing operational oversight of CASO and IT services for the University electronic security systems and for assisting in providing technical oversight for ABS. The Associate Director collaborates with all departments within the university including, members and guests of George Mason to ensure the security and safety of the Mason community.

This position will develop, implement, and manage the institution's physical security systems. This position is responsible for supervision of the Card Access Security Office (CASO) team and assist the Director with leading the Technology Services team in ABS. This position is responsible for the total operation and security of the electronic card access system, the University's camera systems, as well as any other connected systems.

The Associated Director ensures that projects meet the department and divisional business needs, and current and future technologies are leveraged to its fullest. This position oversees all operations for systems and interfaces with central IT for approvals. This position ensures support is provided for systems, desktops, peripherals, and other needed equipment. Further, this position will ensure the confidentiality and security of all University information in compliance with George Mason University's computing policies.

The Associate Director, Technology Services supervises a team of technology specialists and CASO operations.

Responsibilities:

• Plan and manage projects; documentation, project plans, schedules, resource requirements, costs and budgets, standards and procedures, quality and assurance;
• Delegate project leads, manage and lead work teams as required;
• Develop and manage operations, processes, and staffing for the assigned systems;
• Provide oversight and management of systems within Mason Card and Card Access Security Office (CASO) to ensure systems are compliant with University and industry standards;
• Monitor and manage budgets for; CASO operations and technicians, and Technology Services. Manage and coordinate with the Universities security program to avoid and/or control losses and apply the processes necessary to provide a secure environment;
• Develop strategies for threat/vulnerability analyses to determine the probable frequency and severity of natural and man-made disasters and criminal activity on the organization's ability to deliver services;
• Develop standard operating procedures for IT operations for the division;
• Develop ways to enhance integrations with other University systems and streamline processes; and
• Develop, manage or conduct surveys and analyses of, processes, and systems to evaluate current divisional systems, procedural security, information systems security, employee awareness, and recovery capabilities.

Required Qualifications:

• Bachelor's degree in related field or the equivalent combination of education and experience;
• Demonstrated experience managing IT projects. This includes project planning, resource leveling, cost/budget planning, and scope management;
• Experience with access control and security camera systems;
• Experience with managing servers and system integrations;
• Demonstrated experience in SQL Server database, including application development;
• Demonstrated experience in Windows desktop and server environments;
• Demonstrated experience as an IT manager with a focus on customer service experience;
• Knowledge of best practices in IT management;
• Knowledge of electronic and mechanical access control systems;
• Knowledge of best practices for physical security;
• Knowledge of integration techniques and processes;
• Excellent analytical and strategic thinking skills;
• Exceptional written and verbal communication skills;
• Skill and proficiency in performing duties of application administration. This includes, but is not limited to, user control and auditing, application integration, and performing application upgrades;
• Skill and proficiency with managing IT issues, (i.e. using an IT ticketing system) and resolving incidents;
• Ability to manage multiple projects and to adapt in a constantly changing environment; and
• Ability to effectively supervise and manage staff.

Preferred Qualifications:

• Master's degree in related field; and
• Experience supervising staff.

Instructions to Applicants:

For full consideration, applicants must apply for Associate Director, Technology Services at . Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.