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Tier 2 IT Help Desk Engineer – Microsoft 365 & Security
Job in
Fairfax, Fairfax County, Virginia, 22032, USA
Listed on 2026-08-17
Listing for:
Concept Plus
Full Time
position Listed on 2026-08-17
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Concept Plus is seeking a Tier 2 Help Desk Engineer to support 300+ users and optimize IT operations. You will back Tier 1 during spikes, own Tier 2 issues through to resolution, and collaborate with Tier 3 on advanced incidents.
You will document workflows, enforce SLAs, and help improve processes while ensuring alignment with security and compliance standards for federal contracting.
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