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Tier 2 IT Support Engineer: Microsoft 365 & Automation
Job in
Fairfax, Fairfax County, Virginia, 22032, USA
Listed on 2026-08-20
Listing for:
Concept-Plus
Full Time
position Listed on 2026-08-20
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Concept Plus is seeking a Tier 2 Help Desk Engineer to provide high-level IT support for 300+ users and optimize IT operations in a federal contractor environment. The role emphasizes strong Microsoft 365 administration, documentation, and cross-team collaboration.
You will own Tier 2 issues, assist Tier 1 during spikes, and work with Tier 3 engineers on complex incidents, while enforcing security and compliance standards such as CMMC/NIST.
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