Tier 1, 2 and 3 Help Desk Support

Job Description

General Information

• Location:
  
  Fort Belvoir
• Industry: Information Technology
• Required degree: 4 year degree

Minimum Requirements:

• An active Top Secret Clearance w/ SCI is required.
• A Security+ OR CASP certification is required.
• Bachelor’s degree in Computer Science, Information Technology, Cyber Security or related fields is highly desirable.
• Tier 1: 1-3 years of industry experience in providing Level I & II IT Help Desk support to end users in a microprocessor‑based networked environment.
• Tier 2: 3-5 years of experience in the aforementioned environment.
• Tier 3: 6+ years of experience in the aforementioned environment.
• Demonstrated experience interacting with senior analysts and engineers to identify and resolve core problems.
• Knowledge of various desktop and notebook applications including Windows 7, MS Office 2007/2010, Adobe Pro, Web Ex, and Remedy ticketing system.
• Experience providing remote technical assistance.
• Customer‑centric and able to handle requests in a timely manner.
• Excellent oral and written communication skills.
• Willingness to work in a collaborative, team‑oriented environment.

IT Help Desk, IT Support

Abaco is an EOE/Affirmative Action Employer. We understand the value of diversity and its impact on a high‑performance culture. Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. We are a military‑friendly organization and veterans are encouraged to apply. Federal law requires all employers to verify the identity and eligibility of all persons hired to work in the United States.

As a HUBZone certified company, we encourage applicants who live in HUBZones, as designated by the Small Business Administration (SBA). For more information visit (Use the "Apply for this Job" box below)..