Director, Digital Technologies and Services, University Libraries

Director, Digital Technologies and Services, University Libraries

Summary

About the Department:

The George Mason University Libraries foster innovation, creativity, and imagination by facilitating and preserving access to scholarship and information, providing expert consultation in the research process, and actively teaching the effective and critical use of information. The Digital Strategies and Systems (DSS) division consists of three units:
Mason Publishing Group (MPUB), Digital Technologies and Services (DTS), and Data and Digital Scholarship Services (DDSS). These units are collectively responsible for the library’s technology infrastructure, web presence, data services and research data management programs, George Mason University Press, Mason Publishing imprint, e-journal publishing, and digital repository services (MARS and Dataverse) to advance the University Libraries' goals and plan.
Within the DSS division, DTS manages the University Libraries' IT infrastructure that allows users to access, discover, and utilize library resources. The group provides systems support, software development, system integrations, and digital data management. DTS is responsible for specific digital ecosystems, a number of enterprise-wide services including Primo and Alma, user support and operations through desktop support of both staff and public workstations, system administration, software configurations, application support, and system development.

They ensure a seamless user experience by managing the libraries' website, intranet, and discovery tools. DTS delivers reliable, user-focused technology that powers discovery, access, and research across the University Libraries.

Description

About the Position:

The Director, Digital Technologies and Services (DTS) is responsible for the Library Services Platform (Alma/Primo) management that supports all of the university’s four libraries (including the Law Library); IT infrastructure and inventory; online applications management and development, including for library content management and discovery tools; web services; desktop support; and other special technology projects as required. This position reports to the Associate Dean, Digital Strategies and Systems.

The Director leads a range of library faculty and staff on both extended projects and time-limited assignments, collaborating with stakeholders throughout the libraries to build and maintain an understanding of user needs and available technology solutions. They participate in committees, work groups, or projects, as required, to share knowledge, develop best practices, and advance the work of the libraries and other assigned duties.

Responsibilities:

Technology Infrastructure Management and Strategy

• Provides direction for the libraries’ primary services delivery platform (Alma) as well as the public-facing discovery system (Primo), administration of authenticated access sub-systems to provide content and services to local and remote users, IT infrastructure to include onsite and remote servers, online application development, web services to include the libraries' primary website (library.gmu.edu), and desktop support for libraries staff and public users;
• Provides a leadership role in the design, planning, development, management and enhancements of the libraries’ electronic resources and web presence;
• Contributes to areas of work within the unit, as needed; and
• Collaborates and coordinates with library departments in all aspects of information technology needs.
• In collaboration with the Associate Dean, Digital Strategies and Services, evaluates emergent best practices and technologies that would improve the libraries' efficiency and effectiveness in IT operations and library system management and…