Tier III Help Desk Project; on-site

IT Support Technician / IT Support Specialist (6-Month Contract)

A growing organization is seeking a hands-on IT Support Technician or IT Support Specialist to join its internal IT team for a 6-month contract assignment.

This is an excellent opportunity for someone who enjoys helping end users, troubleshooting technical issues, and supporting a Microsoft-based environment. The consultant will work directly with a small, collaborative IT team and provide support for over 500 employees across a 24/7 operation.

Responsibilities

• Respond to help desk requests and resolve technical issues
• Support Active Directory and Microsoft 365 user administration
• Troubleshoot Windows 11 desktops, laptops, printers, and applications
• Create, modify, and disable user accounts
• Assist with desktop deployments and computer rebuilds
• Maintain ticket documentation and technology asset records
• Support Teams, Outlook, One Drive, and Share Point
• Participate in an after-hours on-call rotation
• Assist with iPad and mobile device support as needed

Qualifications

• IT Help Desk, Desktop Support, or Technical Support experience
• Strong Active Directory knowledge
• Microsoft 365 support experience
• Windows 11 troubleshooting experience
• Excellent communication and customer service skills
• Ability to work independently and handle multiple priorities

Preferred Qualifications

• iOS/iPad support experienc
• Networking and VPN troubleshooting experience
• SharePoint and One Drive administration knowledge
• Experience working within healthcare, nonprofit, or mission-driven organizations

Schedule & Location

• 100% onsite
• Monday through Friday schedule
• Standard business hours with occasional participation in an after-hours on-call rotation
• Six-month contract assignment beginning in October