Chief Supervisor - West Ox

Chief Supervisor

Transdev in Fairfax County is hiring a Chief Supervisor at our Fairfax location. The Chief Supervisor assists the General Manager in all aspects of the daily location functions. We are seeking customer service‑oriented professionals who are dedicated to safety.

• Competitive compensation package: minimum $65,000 and maximum $69,000
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 8 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability

• Serves as the lead supervisor in the day-to-day management of the assigned area – Field Services, Dispatch, BOCC, Operations, and Station Services and answers any questions that may arise.
• Oversees all Operations functions and provides daily management of Fixed Route service.
• Supervises and manages daily operations of fixed route service ensuring compliance with city, local, state and federal laws governing transit services; communicates with the FCDOT, safety and county departments, as well as other local entities; maintains courteous and informative communications with the public and passengers regarding Fairfax Connector service, schedules, and necessary changes due to emergencies and special events; ensures minimal variation in scheduled fixed route service and assures passenger safety through proper management of field operations.
• Responsible for reporting and managing operational daily KPI (key performance indicators) to the General Manager pertaining to the overall fixed route service. Includes Overtime, Standby Utilization, On‑time Performance (OTP), Extra board Guarantee time (GUT), Late Gates and Dispatch errors. Supervises, evaluates and counsels assigned staff; coaches and develops employees through effective training and leading by example.
• Works closely with the Operations Manager to coordinate schedules and assign work of current Transportation Services Supervisors, Dispatch, Bus Operators and Extra‑Board Operators (vacations, absences, etc.). Enforces departmental policies, applies disciplinary action, and attends grievances and arbitrations as required.
• Assists in overseeing and managing the complaint process for the Operations Department and ensures timely and effective resolutions.
• Manages operating issues resulting from vehicle breakdowns, accidents, and missed or late routes; makes decisions regarding restoring or maintaining service.
• Conducts ride checks and pre‑trip checks to evaluate operator efficiency; monitors performance and maintains accurate records.
• Actively engages in staff selection by participating in the interview process; recommends potential employees for hire and coordinates relative training.
• Remains available via a mobile device during and outside normal working hours, responding within a reasonable timeframe as required by the manager.
• Requires regular, predictable, and punctual attendance.
• Trains and assists dispatch and operations staff to resume service levels according to contract specifications, minimizing passenger disruptions during weather events, accidents, or other service disruptions.
• Provides feedback to safety and operations departments on service items that affect safety and performance; identifies potential safety hazards and incorporates feedback into daily operations procedures.
• Assists in determining preventability of accidents and incidents and recommends future training based on individual events or system trends.
• Conducts site checks and road observations according to client and local policy; documents findings and provides necessary reports to project staff.
• Provides customer information for site personnel and at key locations.
• Monitors gate checks at pull‑out or pull‑in times to ensure on‑time service and proper completion of necessary paperwork including manifests and pre‑ and post‑trip inspections.
• Cooperates with the Bus Operations Control Center to identify potential rerouting required due to traffic, construction, or accident situations.
• Ensures all operators are fit for duty, meet uniform and equipment standards, and possess proper licensing and certifications.
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