Branch Manager

Location:

Fairfax, Virginia, United States of America.

As a Branch Manager within PNC's Retail Bank organization, you will be based in Fairfax, Virginia. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Manage priorities through planning and execution to drive all aspects of branch performance. Drive revenue and customer loyalty through consultative interactions with clients and solutions that help them achieve financial well‑being. Create a differentiated customer experience, making banking easy in an omni‑channel environment.
• Lead, plan and execute a branded sales process to achieve sales targets and customer loyalty. Grow branch revenue through acquisition and share‑of‑wallet growth of consumer and business households and by effectively leading ecosystem partnerships. Drive business banking results primarily through business development and community involvement activities. Coach to consultative selling to drive results and enable customer financial well‑being. Possess a foundational understanding of balance sheet and income statement.
• Lead, coach and ensure the delivery of a differentiated client experience. Coach the team to confidently engage with customers in technology‑enabled interactions, providing solutions and advice‑oriented consultation that improves client financial well‑being. Lead effective problem resolution, making banking easy for customers and connecting all of PNC to deliver a seamless customer experience in an omni‑channel environment.
• Drive the employee experience. Acquire and retain talent through effective onboarding, coaching and development. Make talent development a priority for all branch team members. Ensure employees achieve performance and activity expectations through ongoing performance management. Model PNC values by cultivating and supporting an inclusive workplace.
• Manage operational, human capital, reputational and business risk. Exercise leadership, authority and sound decision‑making to mitigate sales practice risk. Ensure compliance with regulatory guidelines and adherence to established policies and procedures.

• Customer Focused – Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information to create customized customer solutions.
• Managing Risk – Assess and effectively manage all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.
• Include Intentionally – Cultivate diverse teams and inclusive workplaces to expand thinking.
• Live the Values – Role model PNC values with transparency and courage.
• Enable Change – Take action to drive change and innovation that transforms the business.
• Achieve Results – Take personal ownership to deliver results, empower and trust others in decision‑making.
• Develop the Best – Raise the bar with every talent decision and guide the achievement of all employees and customers.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role.

• Accountability
• Banking
• Client Counseling
• Customer Experience (CX)
• Customer Loyalty
• Decision Making
• People Management
• Proactive Behavior
• Results‑Oriented

• Branch Banking Services
• Delegation
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Sales Management

Roles at this level typically do not require a university or college degree, but do require related experience or product knowledge to accomplish primary duties. Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required. In lieu of a degree, a comparable combination of education, job‑specific certification(s) and experience (including military service) may be considered.

No degree required.

No required certification.

Subjects to background checks required by Consumer Financial Protection Bureau…