Scheduling Department Team Lead

WHO ARE WE?

PEG, LLC is in its twenty-eighth year being a diverse energy efficiency, engineering, environmental and management consulting firm operating principally in the Eastern and Central United States.

PEG, LLC is proud to partner with many of the nation’s leading homebuilders in delivering construction compliance services. As a leader in Home Energy Ratings, a winner of multiple Energy Star Awards, and a standout in the construction industry, PEG has provided Home Energy Ratings for over 300,000 homes. Our mission is to deliver innovative, data-driven solutions that support high-performance buildings, sustainable development, and client success across residential and commercial sectors.

We strive to continually improve building energy efficiency and therefore, the quality of homes and life in the communities that we service.

Please visit our website at  to learn more about PEG!

The Scheduling Department Team Lead serves as the department's primary operational resource, supporting daily scheduling activities, promoting exceptional customer service, and ensuring scheduling processes are completed accurately, efficiently, and on time. Working closely with the Scheduling Manager, this role coordinates day-to-day operations, helps maintain efficient workflows, and ensures service standards and operational objectives are consistently achieved.

The Team Lead provides day-to-day guidance and support to direct reports, serves as a resource for resolving scheduling challenges, assists with onboarding and training, and reinforces established processes and performance expectations. This position monitors workflow, promotes collaboration and accountability, and helps maintain a positive, customer-focused team environment.

As a key operational partner, the Scheduling Department Team Lead identifies opportunities to improve scheduling processes, supports the implementation of new client requirements, collaborates with internal departments to ensure accurate and timely service delivery, and assists with performance feedback and employee development within their team. Success in this role requires initiative, sound judgment, strong problem-solving and conflict resolution skills, attention to detail, and a commitment to continuous improvement.

Through effective leadership and operational expertise, the Team Lead directly contributes to operational efficiency, employee success, customer satisfaction, and the consistent delivery of high-quality service.

Job Location:

This position is based in our main office in Fairfax, VA.

• Support the Scheduling Manager in coordinating daily scheduling operations to ensure workload priorities, deadlines, and service expectations are met.
• Serve as a resource and mentor for direct reports by providing guidance, answering questions, reinforcing established procedures, and encouraging professional growth and continuous learning.
• Assist with onboarding and training new employees while promoting consistent application of department processes.
• Provide constructive performance feedback, assist with performance evaluations, and help identify individual development goals to support employee success and continuous improvement.
• Monitor workflow and communicate scheduling concerns, resource needs, employee performance trends, or operational challenges to the Scheduling Manager.
• Lead by example through professionalism, accountability, reliability, and a strong commitment to customer service.
• Encourage collaboration, knowledge sharing, and ongoing professional development to foster a positive, team-oriented work environment.
• Identify opportunities to improve scheduling processes and recommend practical solutions that increase efficiency and accuracy.

• Coordinate daily Scheduling Department activities, including email confirmation checks, sending confirmations, end-of-day audits, and schedule close-out tasks.
• Identify customer needs and proactively resolve scheduling concerns to deliver an exceptional customer experience.
• Serve as a primary resource for resolving scheduling issues by researching concerns, identifying solutions, and communicating effectively with internal and external customers.
• Assign daily work related to client and vendor portals while monitoring completion and adherence to established procedures.
• Review and recommend updates to Standard Operating Procedures (SOPs) and the Scheduling Operations Manual to maintain consistency and operational…