Clubhouse Manager

Brain Injury Services (BIS) helps children and adults with a brain injury build the skills and confidence they need to lead a fulfilling and productive life.

Under the general supervision of the Senior Manager of Day Programs, the Clubhouse Manager is a full-time, in-person position responsible for the day-to-day leadership and operational coordination for the ADAPT Clubhouse. The Clubhouse Manager reports to the Senior Manager of Day Programs and directly supervises the Clubhouse Unit Coordinators. The Manager provides program and staff leadership and oversees daily operations of the ADAPT Clubhouse, ensuring that services across all Clubhouse Units are integrated, safe, person-centered, recovery-oriented, and consistent with the Clubhouse model, organizational policy, accreditation standards, and applicable requirements.

The Clubhouse Manager establishes clear expectations, develops staff, monitors program quality and outcomes, builds effective partnerships, and stewards the facilities and resources needed for high-quality services. The position is accountable for the overall performance and continuity of the Clubhouse while working with the Senior Manager of Day Programs on matters requiring broader organizational authority.

ESSENTIAL DUTIES AND RESPONSIBILITIES

In accordance with the mission of Brain Injury Services and International Brain Injury Clubhouse Alliance principles, the Clubhouse Manager is accountable for the following core functions:

Program and Staff Leadership

• Supervise assigned Unit Coordinators by setting expectations, assigning and reviewing work, providing coaching and feedback, conducting performance evaluations, addressing performance concerns, and supporting professional development in accordance with organizational policy.

• Establish program direction and coordinate the work of Clubhouse units so members experience an integrated program aligned with organizational goals, the Clubhouse model, accreditation standards, and member needs.

• Foster a welcoming, recovery-oriented, and person-centered environment that promotes member choice, contribution, dignity, skill development, and community participation.

• Guide Unit Coordinators in developing meaningful unit activities that support member goals, strengthen member participation, and promote collaboration across Clubhouse units.

• Monitor member participation, program outcomes, stakeholder feedback, and service trends; use findings to establish priorities and lead continuous improvement.

• Oversee admissions, orientation, service planning, transitions, and coordination of member services within the scope of the Clubhouse program.

• Build productive relationships with members, families and support persons, organizational departments, referral sources, and community partners to support quality services and member success.

• Cultivate partnerships that expand opportunities for employment, education, volunteering, advocacy, and community participation.

Program Operations and Stewardship

• Oversee daily Clubhouse operations by coordinating staffing, schedules, unit coverage, activities, and resources to maintain continuity and quality of services.

• Ensure program documentation and operational records are accurate, timely, confidential, and consistent with organizational, accreditation, contractual, and regulatory requirements.

• Foster an environment that supports informed member choice, independence, and reasonable risk-taking while maintaining appropriate health and safety safeguards.

• Exercise independent managerial judgment in addressing time-sensitive staffing, member-support, safety, and operational concerns, taking immediate action or escalating matters when required.

• Identify and address risks involving members,…