Asst Store Mgr - Service Fair Oaks - Williams Sonoma

Asst Store Mgr - Service ,FT, Fair Oaks - Williams Sonoma Job Description

**** About the Team ****

Hiring Manager:
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Example:
You will be part of the Technical Infrastructure team responsible for designing, building and delivering key technical building blocks such as Servers, Storage, Networking, Voice, Databases, Data Centers, Service Desk and Monitoring tools. Our job is to ensure that every WSI location, associate and customer has the best experience possible utilizing our vast array of technical solutions we provide.

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Managing store operations through policies, inventory, and business

Providing support to the Store Manager and often acting in the role of Store Manager during absences

Exceeding store goals on KPI’s through setting accurate goals and daily, weekly, monthly coaching of associate team members on their individual performance

Exceeding expectations in sales results and service through executing a visually inspirational store to company standards and achieving brand targets and inventory shrink goals

Responsibility

Results

Sales and Service:

Achieve sales per hour and productivity metrics

Drive Design Services sales by motivating Design Associates to achieve sales targets

Manage and deliver to required email capture metrics

Deliver and exceed conversion targets, including motivating and coaching associates to achieve results

Ensure sell through on tasting products (Williams-Sonoma only)

Daily, weekly, monthly business analysis of departments and work to improve department selling through setting targets and coaching the team

Visual Merchandising & Operations:

Visual floor-set planning and execution

Execution of all visual updates and communications

Execute store standards, maintenance and recovery to company expectations daily

Ensure that SKU’s are represented on the sales floor

All supporting signage and marketing for any company promotions are executed on time

Execute social media requirements as required

Support in store events and PR events

Daily, weekly, monthly business analysis of departments and work to improve department selling through visual execution

Working with Others:

In partnership with the Associate Manager Operations

ensure that all repairs and maintenance issues are resolved in a timely manner

supplies are ordered and store expenses managed within budget

FEFO Management (Williams-Sonoma only)

30 %

Influence

Engage, support and participate in store events, including using initiative to create meaningful events for customers

10 %

Service Mindset

Support and drive company promotions, sale and PR events in store to ensure associate engagement and customer participation

Ensure Design Associates are providing quality estimates and meeting KPIs

Manage Customer Satisfaction Survey results and increase overall Net Promoter Score ( NPS ).

20 %

Development of Self and Others

Train others in Engage, Discover and Connect

Deliver WHS training initiatives, and support the Associate Manager Operations to ensure training delivery compliance

Train and develop associates in visual standards, selling essentials and design services

Initiates a self-development plan to ensure continual professional development

Support with recruitment and selection of highly talented people to join store teams.

20 %

Maintain open communication and an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.

Model behaviour that respects the background, experience and cultural differences of others, while upholding the integrity and the values of the Company.

Promote an environment that encourages participation, creativity, and learning.

20 %

Why you will love working at Williams-Sonoma, Inc.

We’re a successful, fast-growing company with an entrepreneurial vibe

A technologically and data-driven business

Competitive salaries and comprehensive health benefits

We’re at the forefront of tech and retail, redefining technology for the next generation

We’re passionate about our internal and external clients and live/breathe the client experience

We get to be creative daily

A smart,…