Jewelry Stylist; Part Time

Jewelry Stylist (Part Time) - Fairfax, VA

Our Jewelry Stylists provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.

The ideal candidate will be able to work a part-time schedule that includes weekend days. This role is in-person in our Fairfax, VA Showroom.

• Sales & Customer Service: Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.
• Guide customers to purchase, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
• Proactively respond to online customer inquiries and provide sales assistance through live chats and phone calls while focusing on a luxury customer experience.
• Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
• Use our ERP system to manage tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Serve as the liaison for facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
• Receive and reconcile product from our distribution center, customers, and external vendors within our inventory system.
• Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests and ensure product security.
• Open and/or close the showroom and waiting area.

• A passion for the customer and a commitment to going above and beyond to provide the best possible experience.
• A drive to exceed goals and a mindset of continuous improvement.
• Attention to detail and a passion for process in a fast-moving work environment.
• Strong communication skills, written and verbal, for interactions with customers and teammates.
• Team player with a collaborative mindset.

• A bachelor’s degree or equivalent preferred
• Experience with an ERP or CRM system
• A passion for socially and environmentally responsible organizations and products

At Brilliant Earth, we’re passionate about supporting our teams. Through our Pillars of Culture, we’ve built our teams with a focus on innovation, collaboration, and diversity. We offer competitive compensation, a robust benefits package, and an environment that fosters growth. Some perks include:

• Career Growth:
  Regular 1-on-1s, training opportunities, and an annual 360 review process to create clear growth pathways.
• Diverse, mission-minded team focused on a transparent, sustainable jewelry industry.
• Employee Discounts on our jewelry.
• Sales Incentive Programs to recognize and reward performance.
• Mental Wellness Perks and 24/7 Employee Assistance program access.
• Giving Back and Volunteer Opportunities with local community involvement.
• 401k match.
• Parental Leave to support growing families.
• Pre-Tax Commuter Benefits.

Everyone at Brilliant Earth has a voice – we want to hear yours. If you are interested in growing with Brilliant Earth, send us a resume and…