Head Coach; Store Manager

Rally House is a specialty retail store that carries all things local! We are looking for people who enjoy working for a growing organization, as we currently operate 300+ stores nationwide, with many more to come! You will enjoy an exclusive store discount when you join our team, as well as a competitive benefits package with flexible PTO, 401k match, parental leave, paid holidays, and receive continued development opportunities as we grow our company.

We don't just provide jobs, we provide careers. Apply today and be part of our growth!

The Head Coach acts as the Store Manager and is responsible for leading the overall performance and culture of the store. This role builds and develops a strong team, ensures consistent execution of operational, merchandising, and service standards, and drives sales and profitability. The Head Coach creates clarity, commitment, and fosters an environment of engagement, ownership, and continuous improvement.

• Drive for Results:
  Holds self to high standards and pushes through challenges to deliver results.
• Customer Centric:
  Models, coaches, and inspires an exceptional customer experience. Builds community connections to strengthen the brand.
• Builds High Performance Teams:
  Builds an engaged, motivated team. Coaches and develops team members. Retains talent and ensures bench strength.
• Problem Solving:
  Is solution oriented, sees problems as opportunities. Looks beyond the obvious and doesn’t stop at the first answers. Keeps the goal in mind and is not easily deterred.
• Decision Quality:
  Considers options carefully. Balances data and judgment to make sound day-to-day decisions.
• Communicates Effectively:
  Gives direct, complete, and actionable feedback. Listens intently. Allows ideas to be shared.

• Attract, hire, develop, and retain top talent
• Create a culture of engagement, ownership, and continuous improvement
• Build a succession pipeline through intentional development plans
• Lead performance management, accountability, and recognition

• Set priorities and ensure execution of all operational standards
• Serve as the subject matter expert for all store operations
• Validate process execution through inspection and coaching
• Ensure compliance with all policies, safety standards, and controls

• Own store presentation and sales-driving visual execution
• Ensure fixtures, flow, and product placement maximize performance
• Partner with leadership to adapt merchandising to local market needs
• Hold the team accountable to cleanliness and organization standards

• Champion the customer experience and service culture
• Evaluate the store environment through the customer perspective daily