Product Operations Lead | North Virginia

Product Operations Lead | North Virginia Job Summary

The Product Operations Lead is part of the store leadership team responsible for executing the store product strategy, including product operations and inventory management. The role leads inventory shifts, oversees all back‑of‑house (BOH) product operations, and ensures both the floor and BOH are stocked and organized. The Lead provides input to performance evaluations and hiring decisions, serves as Supervisor on Duty (SOD) while leading shifts, and delivers a world‑class guest experience when on the floor.

• Collaborate with store leadership to bring product strategy to life.
• Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with standard operating procedures (SOPs).
• Ensure execution of product actions such as pull backs, consolidations, and repricing.
• Engage team members in inventory management by creating a fun and productive atmosphere for the shift.
• Monitor product levels and communicate findings to support sell‑through strategy and optimal product availability for guests.
• Review and interpret daily business data and metrics to inform actions, e.g., analyzing sell‑through data to recommend product focus or pricing.
• Participate in the store’s hiring process, including recruitment, selection, onboarding, and training.
• Address team member performance and support ongoing learning and development through direct feedback, coaching, demonstrations, and hands‑on experiences.
• Contribute to a respectful and inclusive team environment by establishing supportive relationships with team members.
• When supervising on duty during open hours, lead from the floor to ensure guests receive technical product education and a world‑class experience.

• Must be legally authorized to work in the country where the store is located.
• Must have reliable transportation to travel to the assigned store.

• Work schedule varies based on store needs.
• Shifts typically include mornings, afternoons, evenings, weekends, and holidays.
• During peak times, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members.

• One year of work experience.
• Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics, including using business technology.
• Some experience in leading, mentoring, delegating, or implementing processes with others.

• High school diploma/GED or equivalent education.
• Retail, sales, distribution center, or warehouse operations experience.
• Food safety and/or liquor service certification for experiential stores with food/beverage service.

• Inclusion & Diversity:
  Creates and supports an inclusive environment that values and celebrates differences.
• Integrity:
  Behaves honestly, fairly, and ethically.
• Adaptability & Agility:
  Navigates uncertainty, recovers quickly from setbacks, and changes priorities in a fast‑paced environment.
• Leadership:
  Leads and inspires others; motivates, empowers, develops, and directs people as they work.
• Collaboration & Teamwork:
  Works productively with and supports others to achieve common goals, seeks connections and diverse perspectives.
• Decision Making/Problem Solving:
  Identifies improvement opportunities, evaluates alternatives, and makes effective, timely decisions.
• Planning & Organizing:
  Plans and organizes work clearly and efficiently to ensure completion in alignment with priorities.
• Interactive Communication:
  Conveys information effectively and understands information shared while interacting with others.

• Work involves moving through the store, sometimes in front‑of‑house environments with bright lights and loud music, and sometimes in back‑of‑house areas with no windows or natural light.
• Work may be accomplished as part of a team, independently, or using a computer or other technical devices.
• Work occasionally involves moving boxes weighing up to 30 lbs and using ladders to reach materials.
• For experiential stores with food/beverage service,…