Sales Advisor Fair Oaks VA

About the Role

As a Sales Advisor, you will be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products, and providing customers with support and guidance. You will use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You will also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

• Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service.
• Willingness to engage and have conversations with customers to provide excellent service.
• Guide customers through fashion trends, stories and products in all areas of the store.
• Ability to effectively promote and sell products to customers.
• Actively promote the Customer Loyalty App and in‑store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support commercial or operational actions to reach sales targets with the store management team.

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
• Use product and fashion knowledge to share relevant information with customers.

• Retain and share service, fashion and store operations knowledge and skills with colleagues.
• Follow all procedures, routines and legal requirements in all areas of the store.
• Give and receive feedback with colleagues to learn, develop and support each other.
• Participate in relevant onboarding, introduction processes, trainings and courses for your role and future development.

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
• Operate fitting room and checkout areas according to best practice and processes.
• Contribute to a clean and tidy sales floor and back of house including stockrooms.
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines.
• Ensure good stock levels with replenishment routines on sales floor.
• Upkeep and follow best practice for in‑store OMNI services and in‑store tech services and tools.
• Support opening and closing of the store.
• Follow all health and safety guidelines and legal requirements applicable to the role and responsibilities.

• Passionate about fashion and everything created in-store.
• Motivated by giving customers a great experience.
• Communicative, creative and curious, motivated, flexible, decisive and action-oriented.
• Enjoy working in a collaborative and dynamic environment.
• Have sales experience in a dynamic and collaborative environment that applies to your role.
• Experience with customer service in fashion, retail or other service-related industries.

• We value diverse backgrounds including race, ethnicity, gender, age, religion, sexual orientation and disability.
• We pride ourselves on being a values‑driven organization guided by our seven unique values.
• Access to Colleague Resource Groups for community and networking opportunities.
• Inclusive company encouraging authenticity at work.
• Large global talent community with no limits to career growth.
• Support for overall wellbeing with health insurance, wellness and family support programmes, company match retirement plan, paid leave programmes, paid time off and community service days.
• Employee discount at H&M and other H&M Group brands.

Hourly, Non-Exempt

SLS

Sales Associate Pay Rate 15.50 per hour

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