Retail Store Manager; Bench

Store: DC-FAIRFAX/FAIR LAKES, VA

Store Managers are expected to spend the vast majority of their time on managerial work. This includes leading and managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team is ready to deliver the Customer Brand Promises; and planning and communicating store workload activities and KPIs to ensure proper execution by the team within budget.

Minimal time is expected to be spent on non-managerial tasks such as cashiering, setting POGs, and stocking shelves.

• Lead and manage all aspects of the store, ensuring adherence to Standard Operating Procedures (SOPs) and company programs, compliance with applicable laws and requirements, and execution of company policies and standards.
• Deliver sales plan, profit plan, and other KPIs in conjunction with annual performance objectives; manage the store team to achieve their role KPIs.
• Lead the execution of customer brand promises.
• Implement and lead shrink and safety programs to achieve goals.
• Use company tools to set, prioritize, and communicate goals and provide overall management to team members and customers.
• Staff the store with qualified team members: hire, train, observe, and coach the team to achieve results; lead the performance management process and, if necessary, disciplinary process; identify talent and develop team members for advancement; utilize leadership competencies for continued self‑development.
• Interact with others in an accepting and respectful manner, remain positive and respectful even in difficult situations, promote commitment to the organization’s vision and values, and project a positive image as a role model.
• Serve as Manager on Duty (MOD).
• Maintain operational understanding of all store departments, remain cross‑trained, and ensure all managers are cross‑trained in custom framing selling and production.

• 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Some lifting of heavy items and accessing high shelves by ladder or similar equipment.
• If you need help performing these functions of your job, please contact the supervisor so that we may engage in the interactive process and find a reasonable accommodation.

• Public retail store setting supervising team members and serving customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Base Pay Range: $80,300.00 – $. This position may also be eligible for additional compensation, including a performance‑based bonus.

Team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. Everyday perks include employee discounts and partner discount programs.

Michaels is an Equal Opportunity Employer. We are here for all team members and all customers to create, innovate, and be better together. Michaels is committed to the full inclusion of all qualified individuals. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at (1800-MICHAEL).