Retail Sales Assistant, Jewelry; Part Time Fairfax, VA

Retail Sales Assistant, Jewelry (Part Time)

Retail Sales Assistant, Jewelry (Jewelry Stylist) (Part Time) – Fairfax, VA

Our Jewelry Stylists provide an exceptional experience for every Brilliant Earth customer. These team members assist customers in finding their best jewelry match from our luxury product line, meeting and exceeding sales targets in a fast‑paced environment to create personalized experiences that celebrate our customers’ happiest moments.

• Utilize sales strategies and forward‑thinking problem‑solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
• Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one customer experience that reflects our luxury brand and product quality.
• Guide customers to purchase, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
• Proactively respond to online customer inquiries and provide sales assistance through live chats and phone calls while focusing on a luxury customer experience, reflective of our high‑quality product.
• Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
• Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre‑appointment questions.
• Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and your sales performance.
• Use our ERP system to manage tasks and communicate cross‑functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Serve as liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
• Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience for each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You’re a self‑proclaimed “over‑achiever” on a mission to exceed your sales targets.
• It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast‑moving work environment.
• Communication is Key. You have a way with words, whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• Master of Collaboration. You’re a team player. You believe that to transform the jewelry industry, we all have to work together.

• Career Growth. Regular 1‑1s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, supporting clear pathways for growth.
• Diverse, mission‑minded team. Founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry.
• Employee Discounts. Generous discount on our jewelry.
• Sales Incentive Programs. Incentive programs to recognize and reward sales performance.
• Mental Wellness Perks. Access to mental health resources, self‑care apps, seminars, and a 24/7 Employee Assistance program.
• Giving Back and Volunteer Opportunities. Support for local initiatives and team volunteering.
• 401(k) Match. Generous 401(k) match.
• Parental Leave. Paid parental leave to bond and care for new additions.

Send a résumé and cover letter explaining why you are interested in joining our mission and team, including a sentence about your favorite shape of diamond. Selected candidates will participate in a phone interview, an online exercise, and a video interview with one of our leaders.

We cultivate a transparent, sustainable, compassionate, and inclusive jewelry industry. All employment decisions are made without regard to race, color, religion, sex, national origin, disability, or any other protected status. We are committed to complying with all applicable equal employment opportunity laws and regulations.