Manager, Sales and Service (George Mason University

MANAGER, SALES & SERVICE (GEORGE MASON SPORTS PROPERTIES)

Fairfax, Virginia

On-Site

Playfly Sports is looking for a Manager, Sales & Service to join our team in Fairfax, VA.

The Manager, Sales & Service is responsible for managing all tickets sales for ticketed sports through outbound, inbound, and renewal sales, in an effort to “upsell” conventional fans into packages that increase their level of spend, and/or their level of avidity for the Collegiate Athletics. Functions may include, but limited to, strategy development and implementation, ticketing system administration, as well as management.

The Manager will also have individual sales goals.

• Assist and at times lead the day-to-day ticket sales for ticketed sports through outbound, inbound and renewal sales, ensuring compliance with all policies and procedures
• Lead, motivate, develop and retain sales & service consultant(s)
• Sell ticketed sports including, but not limited to Men and Women’s Basketball, Men's and Women's Soccer, Men's Volleyball and Baseball with a full menu of products
• Meet or exceed sales goals while providing superior customer service
• Manage and retain a large account base of premium seating, season ticket members, and group sales clients
• The candidate will be accountable for certain levels of outbound sales activity (executed/scheduled) and daily goals
• Manage all aspects of customer service as it relates to both internal and external customers, enforcing customer service program and other corporate initiatives
• Investigate and resolve ticket-related issues
• Establish and maintain effective working relationships with internal and external customers, and updates/relays all box-office related event information to each department and client
• Monitor, manage and evaluate staff performance on an ongoing basis
• Lead, motivate, develop and retain ticket sales staff
• Manage all aspects of customer service as it relates to both internal and external customers, enforcing customer service program and other corporate initiatives
• Ensure programming best practice and procedures, season renewals, inventory management, a-z program building
• Investigate and resolve ticket-related issues
• Assist in serving as a department liaison with students, faculty, staff, alumni association, and the general public
• Assist development of marketing and promotional activities
• Evaluate sales/marketing/project-related materials and proposed actions, analyze challenges or consequences, identifies alternative actions/solutions, and implements recommendations in support of organizational objectives
• Other job-related duties as assigned

• Minimum of 1-3 years of ticket sales or service experience (in a college athletics setting strongly preferred)
• Bachelor's Degree preferred but not required
• Experience and working knowledge of Ticketmaster Archtics and reporting systems is strongly preferred
• Computer and Microsoft Office application proficient, with advanced-level Excel skills preferred
• Detail oriented with strong analytic, administrative and time management skills, as well as the ability to be flexible
• Demonstrated problem-solving abilities
• Organized and demonstrated ability to manage multiple tasks with minimal supervision in a fast-paced environment
• Excellent written and verbal communication skills, including the ability to with quickly develop positive relationships
• Ability to work well with others and comfortable taking initiative
• Proven ability to provide exceptional customer service to internal and external customers
• Self‑motivated and energetic
• Working knowledge of NCAA rules and regulations
• Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company

• Availability to work outside typical office hours including nights and weekends as needed
• The work is sedentary in nature
• Walking, standing, bending and carrying of light office items is required
• The work is typically performed in an adequately lighted and climate‑controlled office…