Customer Relationship Specialist

Join a Company That Values Relationships Over Transactions

Our client is a well established, family owned home improvement company with more than 60 years of success serving homeowners throughout Northern Virginia. Built on a reputation for quality craftsmanship and exceptional customer service, the company continues to grow by investing in both its customers and its people.

They are seeking a Customer Relationship Specialist to play a critical role in the customer journey by helping homeowners confidently move forward with their projects after their initial consultation.

• Follow up with homeowners after their initial consultation.
• Build trust and maintain relationships through phone, email, and text communication.
• Guide customers through the decision-making process and help finalize projects remotely.
• Coordinate follow-up appointments with the outside sales team when necessary.
• Maintain accurate CRM records and customer communications.
• Deliver a professional, consultative customer experience throughout every interaction.
• Collaborate with the Sales Manager to continuously improve customer engagement and follow-up processes.

• 2-4 years of experience in a customer-facing environment.
• Backgrounds in customer service, hospitality, retail, banking, insurance, or similar industries are highly valued.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Comfortable building rapport and handling customer conversations by phone.
• Positive attitude, coachable mindset, and strong work ethic.
• Previous sales or consultative customer service experience is preferred but not required.
• Base Salary: Approximately $55,000
• Target Earnings: Approximately $80,000 (Base + Performance Incentives)
• 401(k)
• Paid Time Off & Company Holidays
• Professional development and career advancement opportunities
• Stable, collaborative, and team-oriented work environment

• Work with warm, qualified customers no cold prospecting.
• Build meaningful relationships while helping homeowners make important investment decisions.
• Join a respected company with a long-standing reputation for excellence.
• Receive ongoing coaching and opportunities for long-term career growth.
• Be part of a supportive culture that values integrity, collaboration, and continuous improvement.

If you're passionate about delivering exceptional customer experiences and are looking to build a rewarding career with an established organization, we'd love to connect with you.