Control Booth Operator

Job Announcement

This position supports the daily operations of the agency under sworn supervision. This role plays a critical part in ensuring the security and efficiency of the Fairfax County Courthouse and Adult Detention Center (ADC), including coordinating and facilitating the response of first responders to emergency situations. This is an excellent opportunity for individuals seeking a challenging and rewarding career in public safety.

Responsibilities include:

• Monitors personnel, visitors, and inmates;
• Manages courtroom and security passage access and responds to calls via telephone and radio;
• Effectively communicates security incidents and shares information with sworn personnel.

This position must be proficient and current with policies and standard operating procedures and possess the ability to operate a computer‑aided dispatch console, controls, and radio frequencies.

The incumbent may be assigned to multiple types of shifts (shift hours are subject to change). Squad schedules are 12.5‑hour shifts that work 15 days per month with workdays alternating weekly, equal to 87.5 hours per two‑week pay period, to include evenings, weekends, and holidays. Day shift is from 6:30 am to 7:00 pm and night shift is from 6:30 pm to 7:00 am.

• Monitor facility security systems, cameras and alarms to maintain a secure environment;
• Control and verify all access to secure areas through Inet system and  protocols;
• Coordinate communications between staff, public safety agencies and emergency services via radio and other channels;
• Access and query criminal databases (VCIN/NCIC) as needed;
• Inspect and report on security equipment functionality;
• Provide professional customer service and approved information to public inquiries;
• Document and relay critical information to appropriate personnel;
• Manage inventory and storage of controlled items;
• Enforce security protocols to prevent unauthorized access or escapes.

• Knowledge of the policies, procedures and practices of the functional area to which assigned;
• Knowledge of federal, state, and County laws and ordinances affecting assigned duties;
• Knowledge of standard operating procedures and guidelines as well as riot, hostage, fire and disaster plans;
• Knowledge of the agency's information technology system (e.g., PCs);
• Ability to quickly assess the scope and magnitude of an emergency;
• Ability to operate emergency equipment, radio and CAD;
• Ability to maintain a level of physical fitness appropriate to assignment;
• Ability to work a shift work schedule which includes evenings, weekends, and holidays;
• Ability to work effectively under stress;
• Ability to establish and maintain good working relationships with fellow staff members, inmates, and other departments and agencies;
• Ability to effectively handle situations requiring tact, diplomacy, fairness and good judgment;
• Ability to make accurate observations and remember names, faces and details;
• Ability to communicate clearly and concisely, both orally and in writing.

Any combination of education, experience, and training equivalent to the following:

• High school graduation or possession of a GED issued by a state department of education.

• Virginia Criminal Information Network (VCIN) Operator Level B certification (Required within 6 months).

• The appointee to the position will be required to complete a criminal background check, polygraph exam, and psychological exam to the satisfaction of the employer.
• This position is emergency/essential services personnel (required to report for duty during inclement weather and/or other emergencies).

• Proficiency and experience operating a Computer Aided Dispatch (CAD) system.
• Proficiency and experience operating a radio dispatch communication console.
• Previous experience dispatching public safety professionals to calls for service (i.e., law enforcement and/or fire & rescue).
• Proficiency and experience using criminal justice information databases (i.e., the National Crime Information Center (NCIC) and the…