GSOC Operations Analyst

Job Requisition  #

26WD100947

Autodesk is a world leader in computerized 3D design, engineering, and entertainment software, and delivers the broadest product portfolio to empower customers to design and create anything using the most effective and efficient means. Autodesk’s Safety & Security Department is responsible for assessing, planning, developing, and implementing comprehensive programs to protect Autodesk’s worldwide facilities, personnel, and intellectual property, as well as ensure compliance with governmental laws and regulations related to environmental, health, safety, and security.

The GSOC (Global Security Operations Center) Operations Analyst is the foundational operational role within Autodesk's Global Security Operations Center. This position is accountable for the continuous, disciplined execution of shift-level monitoring responsibilities, the core function on which all GSOC capability depends. The Analyst operates within established procedures and response protocols, executing defined workflows across physical security technology platforms, responding to system-generated events, and producing accurate documentation for every incident handled.

This role operates under the direct supervision of the Lead Analyst on shift and receives structured guidance from the GSOC Manager. The Analyst is not expected to devise operational strategy or independently manage complex or multi-party incidents; rather, they are expected to execute reliably, elevate appropriately, and develop technical and procedural fluency ficiency at this level means the Analyst can be trusted to own any standard alarm, access event, or documentation task without requiring real-time oversight for routine situations.

This position will report to the GSOC Manager, and it is an on-site role in our Denver, CO office. This role will be working the overnight shift and the shift schedule will include weekends.

• Maintain continuous, attentive monitoring of all GSOC platforms during assigned shift, including access control, CCTV, visitor management, alarm management, and case management systems
• Review system dashboards, event queues, and monitoring feeds at defined intervals; identify anomalies, system faults, or behavioral patterns that warrant review
• Verify alarm authenticity before response escalation; distinguish nuisance alarms from credible events using established triage criteria
• Confirm camera coverage and system health at shift start; log and elevate any observed hardware or software faults to the appropriate technical team

• Respond to security alarms, access control violations, duress activations, and other system-generated events in strict accordance with GSOC response protocols
• Execute the initial phases of emergency response procedures including contacting on-site responders, coordinating with emergency services, and relaying situational updates under Lead Analyst guidance
• Track incident status in real time during active events; provide accurate, concise updates to the shift Lead Analyst at defined intervals
• Support multi-event response by managing lower-priority incidents or communications tasks while the Lead Analyst coordinates a primary response
• Conduct post-incident documentation immediately following event resolution; capture all key facts, timeline details, parties involved, and actions taken

• Process standard badge and physical access requests for employees, contractors, and visitors in compliance with access control policies and approval workflows
• Verify requestor identity and authorization before activating or modifying credentials; flag…