Service Technician III

Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

Location:

8421 Hilltop Rd, Fairfax, VA 22031

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls.
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner.
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
• Inspects equipment and performs diagnostics to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
• Completes routine maintenance and equipment cleaning as needed or required.
• Responsible for delivery and removal of parts and equipment needed to complete service work.
• Uses hand‑held device to record all required information on customer calls; completes all forms and paperwork in a neat, timely, complete, and accurate manner.
• Collects payment from customer.
• Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability.
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
• Promotes products and services to the customer; calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visits.
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for.
• Represents the company professionally, honestly, and ethically in all business matters and activities.
• Follows standard procedures and process; ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed.
• Performs similar or other duties as needed or assigned.
• Maintains regular, reliable attendance.

• High school diploma or GED with additional training and 5+ years’ experience in HVAC; technical training certification required.
• Valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographic work area.
• EPA and safety certifications required.
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories.
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant, and duct systems on HVAC equipment.
• Proficient at properly starting up and balancing airflow and aligning belts and pulleys on all systems with little to no supervision.
• Proficient at installing a basic duct fitting.
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
• Effective communication skills to resolve customer issues, complaints, or concerns.
• Effective and efficient time‑management and organizational skills.
• Valid driver’s license with an acceptable driving record.
• Availability to work flexible hours and on‑call shifts as needed.
• Physical abilities: stand, walk, climb ladders and attic stairs, maneuver in attics, basements, and crawl spaces; balance, stoop, kneel, crouch, and/or crawl; work in hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas; climb 300lb load capacity rated ladders with a 30lb tool belt; see and focus for close, distance, peripheral vision with normal depth perception; lift up to 75lbs and carry items weighing up to 50lbs.

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position).
• Generous PTO: 24 paid days off within the first year of employment (vacation,…