Service Technician III

Welcome!

8421 Hilltop Rd, Fairfax, VA 22031

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics to identify potential problems and prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Uses hand‑held device to record all required information on the customer call; completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
• Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer; calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and processes; ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned
• Maintains regular, reliable attendance

• High school diploma or GED with additional training and 5+ years’ experience in HVAC; technical training certification required
• Must possess all valid licensing or certification as required by federal, state, provincial, or local laws or regulations for the work area
• EPA and safety certifications required
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and ability to operate all necessary tools and equipment
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
• Can start up, balance airflow, and align belts and pulleys on all systems with little to no supervision
• Can install a basic duct fitting
• Can troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
• Effective communication skills to resolve customer issues, complaints, or concerns
• Effective and efficient time‑management and organizational skills
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on‑call shifts as needed
• Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements and crawl spaces to access HVAC units; can continually climb, balance, stoop, kneel, crouch, and/or crawl
• Can work in a variety of environmental conditions including hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
• Can safely climb 300 lb load capacity rated ladders with a 30 lb tool belt
• Has natural or corrected vision for close, distance, and peripheral vision with normal depth perception
• Can lift up to 75 pounds and can lift and carry items up to 50 pounds

• Top pay for top performers, including incentive and bonus opportunities (depending on the position)
• Generous PTO provided
  • 24 paid days off within the first year of employment (vacation, personal holidays, and national holidays)
  • 29 paid days off after the second year of employment
• Advance and career‑growth opportunities available across the U.S.
• Company‑sponsored Medical, Dental, and Vision Insurance programs
• Company‑provided smartphone, tablet, uniform plan, and tool replacement program
• Internal Training…