Program Manager

About RISE Services

RISE Services is a private human services organization that supports individuals with disabilities to obtain and maintain competitive, integrated employment. We specialize in Individual Supported Employment, delivering person-centered, community-based services that help individuals identify career goals, secure real jobs with real employers, and build the skills and supports needed for long-term success. This position covers Fredericksburg to the Springfield area.

Our services are provided in highly regulated funding environments and require strict adherence to service authorizations, documentation standards, and compliance requirements. RISE Services operates with a strong emphasis on professionalism, accountability, collaboration, and measurable outcomes. We partner with individuals, families, employers, and community stakeholders to remove barriers to employment and promote independence, inclusion, and economic self-sufficiency.

The Employment Program Manager (EPM) is a hands‑on, working supervisor responsible for delivering direct employment services while providing day‑to‑day leadership and oversight to Employment Specialists. This is an entry‑level management role that remains heavily focused on direct, in‑person client support in community and workplace settings.

The EPM maintains a caseload and delivers a minimum of 30 billable hours per week of direct Individual Supported Employment services, including job coaching, employer engagement, and employment retention supports. In addition to direct service delivery, the EPM supports staff performance, ensures service quality and compliance, and helps maintain continuity of services when staffing challenges arise.

This role is primarily community‑based and requires regular travel to job sites, employer locations, and community settings. It is not a remote position. The EPM plays a critical role in protecting earned revenue, ensuring authorized services are delivered, and supporting individuals to succeed at work.

• Ensure employment services are delivered in alignment with Individualized Plans for Employment (IPEs), service authorizations, and regulatory requirements
• Monitor service delivery through direct observation and participation in community and workplace settings to ensure individuals receive appropriate job development, job coaching, and retention supports
• Identify service gaps or barriers and implement corrective strategies

• Maintain a required caseload and provide a minimum of 30 billable hours per week of direct, in‑person Individual Supported Employment services
• Deliver in‑person job coaching, employer engagement, and employment retention supports in community and workplace settings
• Observe, assess, and support individuals at job sites to address real‑time performance, accommodations, and workplace integration
• Model best practices in service delivery and documentation

• Provide supervision to Employment Specialists, including regular check‑ins and performance feedback
• Assign and balance caseloads to ensure authorized hours are fully utilized
• Address performance concerns promptly and elevate issues as required
• Participate in performance evaluations, corrective action, and improvement planning
• Ensure adequate client coverage across your service region and serve as a backup direct service provider during staffing shortages, call‑outs, or coverage gaps to prevent interruption of authorized services

• Ensure all progress notes and employment documentation are accurate, timely, and aligned with service authorizations
• Review documentation for quality, compliance, and audit readiness
• Respond promptly to documentation corrections or compliance findings
• Protect the organization from billing loss due to documentation or service delivery errors

• Monitor employment outcomes, including job placements and retention
• Participate in audits, internal reviews, and quality improvement initiatives
• Implement corrective actions to address repeat issues or systemic…