Fair Ridge - Residential Coordinator

Residential Coordinator

The Residential Coordinator provides essential 24-hour awake coverage and supervision of a large Fairfax County emergency shelter for households with minor children. This facility is a 85-unit hotel and provides a total of 344 beds. The Residential Coordinator acts as the first point of contact for client needs and support. This position is responsible for crisis intervention, facilities management, ensuring the safe and efficient operation of the front desk and maintaining a positive living environment within the shelter.

The residential coordinator will ensure the safety of shelter residents and the property of Shelter House.

Ensure the safe functioning of the shelter and maintain a safe environment for clients. Monitor visitor check-in and front desk calls and inquiries

Perform rounds and monitor the outside and inside of the building grounds

Update the daily log by documenting all interactions with clients and any other significant events in the shelter

Work closely with case managers to support and reinforce the client's service plan and maintain ongoing communication regarding client progress

Complete efficient shift exchange with incoming/ outgoing staff and report on the day's activities in order to maintain consistency throughout the day

Ensure all documentation pertaining to the Shelter House log is completed and in compliance with agency best practice

Evaluate and provide for basic needs of shelter clients while on shift. Distribute household items, toiletries and other items to clients as needed.

Perform residential cleaning, including light touch-ups and washing shelter linens

Organize and restock household supplies, toiletries, linens, towels, and donations

Perform weekly unit inspections

Maintain the dignity and confidentiality of all clients during service delivery

Maintain current knowledge and ability to administer emergency procedures to include building evacuation, health emergencies, and safety management

Conduct assessments and intakes for One-Night
- Only families seeking shelter after hours.

Accept donations and support volunteer programs and events in the shelter

Participate in staff meetings and staff training as directed

Ensure compliance with all agency policies and best practices

Proficiently utilize Google Suites applications (email, calendar, drive, docs, etc) as a part of day-to-day work requirements

Serve as emergency personnel and must report to work as scheduled regardless of circumstances (inclement weather, highway congestion, etc)

Proficiently utilize Microsoft products as a part of day-to-day work requirements.

Exemplify the Shelter House core values of (iCARE);
Inclusivity, Collaboration, Accountability, Respect and Empowerment

Perform other duties deemed necessary to support the program and agency