Human Service Worker IV

Human Service Worker IV

Salary

$68,774.37 - $ Annually

Location

LAKE ANNE PROFESSIONAL BLDG, 11484 WASHINGTON PLAZA, WEST, RESTON (EE34), VA

Job Type

FT Salary W BN

Job Number

26-01018

Department

Family Services

Opening Date

07/11/2026

Closing Date

7/24/2026 11:59 PM Eastern

Pay Grade

S24

Posting Type

Open to General Public

* Description

* Benefits

* Questions

Job Announcement

Are you passionate about making a meaningful impact in your community? At the Department of Family Services (DFS), we are committed to improving the well-being of Fairfax County residents by working together to protect, empower, and guide individuals and families toward self-sufficiency. We're searching for a dedicated Human Service Worker IV to join the Public Assistance & Employment Services Division, and lead caseworkers in delivering essential public assistance services.

If you're ready to turn your expertise, leadership skills, and passion into action, this opportunity is for you!

What You'll Do:

As a Human Service Worker IV, you will:

* Supervise a team of caseworkers conducting eligibility determinations for public assistance services.

* Collaborate with the management team to ensure services are delivered effectively and consistently across our branch offices.

* Lead staff allocation efforts to meet high-demand times and balance workloads.

* Identify and address gaps in service delivery to enhance operations and maximize impact.

* Develop and implement policies, procedures, and best practices to maintain full compliance with federal, state, and local regulations.

* Analyze complex data, generate actionable insights, and create detailed reports to monitor program performance.

* Leverage technology to streamline operations and ensure accurate documentation while consistently applying policies to assist those in need.

Why Join Us?

In PAES, we don't just offer jobs-we offer careers with purpose. You'll have:

* The opportunity to make a tangible difference in the lives of community members.

* A hybrid telework schedule option (after just 30 days of employment).

* Access to professional growth opportunities alongside a collaborative and dedicated team.

* A workplace culture that supports diversity, equity, and inclusion, where you can thrive in making an impact.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

* As a member of the management team, collaborates with other supervisors and managers to ensure that staff, the community, and other human service providers work together to provide a holistic program of services;

* Provides day-to-day guidance, direction, and mentoring to a group of professional staff on case related issues, policies and procedures, agency initiatives, and professional development;

* Plans caseloads, assigns cases and reviews case records;

* Ensures all program time frames and performance outcomes are met;

* Communicates performance expectations and monitors performance and accomplishments of staff and overall unit against the goals and objectives of the program;

* Regularly conducts individual conferences with staff to discuss specific case problems and monitors casework progress;

* Identifies crisis situations and provides crisis intervention as needed to address difficult or dangerous situations;

* Interviews job applicants and makes recommendations for hiring;

* Prepares and conducts formal and informal performance evaluations in a timely manner;

* Handles performance and discipline issues in a timely manner and in accordance with County personnel policy;

* Plans for and facilitates the professional growth of staff;

* Interprets, applies, and explains complex federal, state and County policies to applicants, service providers, the general public and other interested parties;

* Participates in inter and intra agency multidisciplinary work groups and teams;

* Makes public presentations on programs and services;

* Monitors and assures efficient, effective coordination of services provided to clients, identifies service delivery gaps and takes action to improve operations;

* Evaluates the effectiveness of policies, procedures, and best practices to ensure compliance with federal, state and local regulations;

* Prepares or oversees and presents narrative and statistical reports documenting the work of the unit and/or in relation to case activity.

Required Knowledge

Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

* Thorough knowledge of complex federal, state and local laws governing public assistance and welfare reform;

* Knowledge of basic human behavior and social problems;

* Knowledge of social, economic, health and cultural factors which can serve as barriers to employment;

* Ability to communicate effectively, both orally and in writing;

* Ability to make…