Program Manager

Overview

This is an opportunity to obtain a leadership position with a fast-paced, growth-oriented youth sports company that has a positive community impact. The Program Manager is a full-time role with a competitive starting salary and bonus opportunities, company-sponsored 401(k) matching, paid vacation, and paid federal holidays.

• Staff Development and Recruitment: Cultivation of former staff through strategic engagement and re-hiring of experienced personnel; promotion and growth pathways; recruiting and hiring new part-time staff across all field positions; development and implementation of comprehensive training programs for all staff.
• Quality Oversight: Direct supervision of Senior Site Managers, Site Managers, Sport Coordinators, and Instructors/Officials; implementation of quality standards through Senior Site Manager assessment programs; weekend quality control monitoring and support.
• Customer Relations: Follow-up with parents, volunteer coaches, and participants;
  Net Promoter Score (NPS) monitoring and improvement initiatives.
• Parent Coach Training & Cultivation: Implement continuous coach resource training and education; host weekly office hours for parent coach support.
• Additional duties: PPC phone calls in collaboration with the Admin Assistant; assist in coach recruitment initiatives by conducting phone calls to volunteers during the initial process and to all members in the final phase of coach recruitment.

• Excellent attention to detail and ability to create processes that optimize operations
• Strong analytical skills
• Excellent interpersonal and communication skills with all stakeholders
• Self-motivated, able to multitask and meet deadlines
• Ability to manage time effectively in a dynamic environment
• Comfort with fast-paced, high-energy settings and professional decision-making
• Excellent verbal and written communication skills
• Leadership and teamwork capability to get the job done
• Experience in playing sports and an understanding of its community impact
• Event management experience preferred
• Bachelor’s degree
• Proficiency in Microsoft Office, Gmail, Google Drive, etc.

Work Week: avg 40 hours General schedule (off season):
Monday – Friday; 9am-5pm (flexibility as other opportunities arise) General schedule (in-season):
Thursday, Friday, & Monday; 9am-4pm;
Saturday/Sunday 8-6pm (hours may change with season)

• Salary: $45,000.00 - $50,000.00 per year
• Bonus opportunities based on individual and organizational performance
• 401(k) with company matching
• Paid vacation and paid holidays; paid sick days
• Flex time during weekdays if working on weekends during season
• 2 weeks paid paternity/maternity leave

Full-time employees are eligible for benefits. Each franchised location is independently owned and operated and is solely responsible for local hiring decisions, compensation, benefits, and other terms of employment.

Job Type: Full-time