Cashier-Client Care

Client Care Agent

Mercedes-Benz of Fairfield

Fairfield, CA

Price Family Dealerships is proud to share our Core Values, which are the guiding principles that shape our operations, interactions, and engagement with customers, our community, and each other. These Core Values are more than mere words – they symbolize the heart and soul of our organization, illuminating our path and distinguishing us from the competition.

Delivering a Simple, Honorable Experience

Putting Our Customers, Coworkers, and Community at the Heart of Everything We Do

We are committed to delivering nothing short of excellence in all we do. This dedication extends to enhancing customer interactions and ensuring our associates can efficiently sell our products and services. Our relentless commitment to process improvement, innovation, and raising standards enables us to stay ahead of the competition and meet the evolving needs of our customers.

Integrity and teamwork are at the core of our operations. This value emphasizes keeping our promises, maintaining transparency, honesty, and kindness, and fostering an environment where everyone feels respected, heard, and appreciated. We prioritize contributing value to our customers and our team, upholding the highest standards of conduct.

Our competitive spirit drives us to achieve top rankings in Customer Satisfaction Index (CSI) ratings, sales, and manufacturer recognitions. Winning, for us, is about creating win/win situations for all stakeholders. When our customers succeed, we succeed, benefiting our communities as well.

Regardless of our successes, we remain humble. We share credit, take responsibility, and are never too big for any job. We continuously seek opportunities for self-improvement and celebrate the strengths of others. Our culture of gratitude acknowledges that our achievements result from team efforts.

Over the past 25 years, Price Family Dealerships have received numerous Customer Service and President’s awards, reflecting our unwavering commitment to excellence and customer satisfaction.

Mercedes-Benz of Fairfield is seeking a professional, customer-focused Client Care Agent to join our Service Department team. This position plays a critical role in delivering an exceptional luxury experience by supporting our clients at every touchpoint, from arrival to checkout.

If you thrive in a fast-paced environment, enjoy working with people, and take pride in professionalism and attention to detail, we would love to meet you.

The Client Care Agent serves as a key point of contact for our service clients and supports daily operations through cashiering, loaner vehicle coordination, and phone support. This role requires strong communication skills, organization, and the ability to provide a warm, polished customer experience consistent with the Mercedes-Benz brand.

• Greet clients in a friendly, professional manner
• Process service repair orders and payments accurately
• Review invoices with clients and answer basic billing questions
• Balance daily cash drawer and payment reports
• Maintain a clean, organized cashier area

• Schedule and assign loaner vehicles to service clients
• Verify driver’s license, insurance, and required documentation
• Complete loaner agreements and check vehicles in/out
• Inspect loaner vehicles for damage and fuel levels
• Coordinate with porters to ensure loaner fleet readiness

• Answer and route incoming calls professionally
• Assist clients with basic service inquiries and appointment confirmations
• Support service advisors and management with administrative tasks
• Maintain accurate client and vehicle records in dealership systems

• Previous customer service experience required (automotive experience preferred)
• Cash handling experience preferred
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to multi-task in a fast-paced environment
• Comfortable using computer systems and dealership software
• Valid driver’s license with clean driving record

• Competitive hourly pay
• Health, dental, and vision benefits
• 401(k) with company match
• Paid time off
• Career growth opportunities within a premier automotive organization
• A professional, team-oriented work environment

At Mercedes-Benz of Fairfield, we are committed to providing an exceptional luxury experience; not only for our clients, but for our employees as well.

If you are ready to be part of a high-performing team that values professionalism, accountability, and customer satisfaction, apply today.

Mercedes-Benz of Fairfield is an Equal Opportunity Employer.