Public Safety Dispatcher

TARGET CLOSE DATE:
 08/21/2026
 PAY GRADE:
 Grade 18
 TYPE:
 Full time

JOB SUMMARY:

Public Safety Dispatchers support public safety agencies by receiving emergency and non-emergency telephone and radio messages in a communication center, entering all requests for service into the computer-aided dispatch (CAD), and dispatching public safety personnel as warranted. Employees in this job class provide information and referrals to citizens for non-emergency calls. Work is performed in a call center setting and employees operate a technological workstation to include the simultaneous operation of multiple computer monitors, video monitors, telephones, two-way radios, etc.

Public Safety Dispatchers do not supervise others. Work is reviewed by the shift supervisor by playing back recorded calls and checking records for accuracy and correctness.
 COMPENSATION & BENEFITS:
 Agencies provide competitive pay and comprehensive benefits packages to include medical and dental insurance, employer-sponsored retirement plan (pension), generous paid holidays, sick and vacation leave, and more.

 Applications for this position will be considered for the following Merit System employing agencies. The pay range for this job varies depending upon the Merit System employing agency.

 Bessemer: $42,078 - $65,270
 Birmingham: $40,934 - $63,502
 Fairfield: $37,107 - $57,553
 Fultondale: $44,304 - $68,744
 Gardendale: $47,777 - $74,110
 Homewood: $47,278 - $73,340
 Hueytown: $43,409 - $67,329
 Irondale: $49,836 - $77,313
 Midfield: $33,238 - $51,563
 Pleasant Grove: $42,910 - $66,580
 Tarrant: $40,851 - $63,377

MINIMUM QUALIFICATIONS:

The following are job-related qualifications that are required for employment consideration for this position:
 Experience in a customer service-oriented position (e.g., interacting with people, providing information and/or a service).
 No felony convictions or misdemeanors involving violent offenses or issues of moral turpitude.
 Willing to submit to a general and criminal background check.
 Willing to work an 8- or 12-hour shift on any shift or day (e.g., nights, weekends, holidays) and overtime as needed.

PREFERRED QUALIFICATIONS:

The following are job-related qualifications deemed desirable by Merit System agencies. These qualifications may be considered by a hiring agency when reviewing applications and inviting candidates to participate in subsequent steps in the selection processes.
 Experience as a public safety dispatcher.
 Emergency Medical Dispatch (EMD) certification.
 Emergency Fire Dispatch (EFD) certification.
 Emergency Police Dispatch (EPD) certification.
 National Crime Information Center (NCIC) certification.
 Cardiopulmonary Resuscitation (CPR) certification.
 TYPICAL

JOB DUTIES:

Answers and manages calls to allow effective communication and response of emergency responders (i.e., police, fire, emergency medical services (EMS)) for citizens during emergency situations.
 Provides information and referrals to citizens, public safety personnel, media, etc. by responding to calls involving non-emergency situations.
 Operates technology-based work station that includes multiple video monitors, multiple software programs running simultaneously, a personal computer, phone lines, headsets, and alarm boards in order to receive, forward, and monitor calls for services.
 Dispatches public safety personnel (i.e., police, fire, and medical emergency) and informs responding units of pertinent information regarding emergency situations.
 Monitors responses of public safety personnel and activities of other dispatchers to track progress, maintain communications, and ensure personnel safety.
 Accesses and maintains suspect and/or incident information by running database queries, updating databases, completing reports/logs, and filing documentation.
 Monitors the functions of the detention center and ensures inmate safety and well-being.
 Trains new employees, interns, or temporary employees how to perform the job to ensure employees are able to appropriately handle emergency calls and provide citizen and emergency personnel with necessary information.
 Performs miscellaneous duties such…