Credit Solutions Advisor - North Fairfield Financial Center - Bilingual

Overview

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth, including our commitment to an inclusive workplace, attracting and developing exceptional talent, supporting teammates’ wellness, recognizing performance, and making an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and flexibility based on role-specific considerations. This position provides specialized, personalized service and guidance to financial center clients across borrowing and banking offerings at each stage of a client’s life plan. It involves acquiring new relationships and deepening existing ones by meeting clients and presenting customized solutions to help achieve financial goals.

The role balances sales, operational risk, and client relationship care, leveraging expertise. This position is subject to SAFE Act registration requirements. Pursuant to SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Employees are required to register and submit to the SAFE Act background check and registration process.

• Provides specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client’s life plan
• Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
• Analyzes the client’s financial needs and applies knowledge of borrowing and banking to recommend financial services that best align with the client’s unique priorities
• Presents potential home lending product solutions, submits the mortgage application, assists clients with gathering supporting loan documentation, and keeps clients informed throughout the mortgage loan process through outbound calls, email, and online messaging
• Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
• Responds to client requests and makes referrals to appropriate internal partners based on client needs
• Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates regarding delivery of an exceptional client experience

• Minimum of 2 years of mortgage origination experience, or equivalent experience demonstrating the ability to assess client needs, leadership ability, build trust, deepen relationships, and/or self-source business combined with a proven record in consultative sales and delivering tailored financial solutions
• Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively
• Communicates professionally, effectively, and confidently and is comfortable engaging all clients in person and over the phone
• Is a critical thinker and can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information
• Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution
• Strong written and verbal communications skills
• Ability to handle ambiguity and adapt to changing circumstances
• Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic
• Can be flexible to work weekends and/or extended hours as needed
• A true team player and collaborator, translating knowledge and experience into strong and productive relationships internally and externally
• Ability to learn and understand technology
• Demonstrates a commitment to professional ethics and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with…