Eligibility Benefits Specialist III - Bilingual and Non-Bilingual

Eligibility Benefits Specialist III

The Employment and Eligibility Services Division within the Health and Social Services Department assists citizens to become more independent and productive through programs designed to reduce dependency on welfare and promote personal responsibility. Also, it provides eligibility determination and benefit issuance for customers who apply for various public assistance benefits.

The Eligibility Benefits Specialist III is the lead and advanced working level in the eligibility worker series. In this position you'll assist the unit supervisor in overseeing and guiding the work of unit staff. You will perform a variety of the more complex assignments including lead work, on-the-job staff development and training, unit work-load coordination, case review, providing technical expertise and support in multi-programs (Medical-Cal and Cal Fresh) to staff, reviewing cases for accuracy and compliance, assisting the supervisor with resolution of more difficult and complex eligibility and grant determinations, and management of specialized caseloads.

Do you see yourself as an expert? You will be a resource to staff and assist management in developing, implementing and applying policies, procedures and methodologies related to public assistance benefit programs. Positions will be assigned to the Benefit Action Center, Intake Bureau, or Quality Assurance.

Experience:

Two years of experience performing duties equivalent to an Eligibility Benefits Specialist II (Eligibility Worker II) in a California County Department of Social Services.

Education:

Completion of the equivalent of 9 semester units, 12 quarter units or 15 continuing education credits preferably in behavioral science in sociology, psychology, counseling, vocational guidance or coursework related to public assistance grant programs or the provision of employment services. This required coursework may be obtained through colleges, universities, university extension, business school, or employer provided career development training. A continuing education unit is equivalent to point sixty (60) semester units.

Special Requirements:

• Drivers License:
  Possession of a valid California Class C Drivers License may be required at the time of appointment. Loss of the Class C Drivers License is a cause for discipline. Individuals who do not meet this requirement due to a physical disability will be considered for accommodation on a case-by-case basis.
• Language Proficiency:
  Some positions allocated to these classes may require bilingual skills.
• Assignment Requirements:
  Some positions in these classes may require work in an out-station location or in a setting with other professionals integrated as a team.

Selection Process:

5/01/2026 - First application review deadline to submit application and required documents.

Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed.

Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant's ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract.

A minimum score of 70% is required to continue in the selection process, unless otherwise announced.

All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change.

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