Patient Services Rep - Ortho Rehab; Per Diem

Overview

At North Bay Health, the Patient Services Representative II performs general front office duties of moderate scope and complexity including reception, registration, appointment scheduling, insurance verification and medical records management functions. The Patient Services Representative II exercises judgment within defined guidelines and functions as part of a clerical and customer service team in support of Ambulatory Division medical practices.

• Provide front office duties including reception, registration, appointment scheduling, insurance verification and medical records management.
• Exercise judgment within defined guidelines and function as part of a clerical and customer service team in support of Ambulatory Division medical practices.

Education: Some college business or computer course work preferred. Course work in medical terminology preferred.

Licensure/Certification: Current AHA or equivalent BLS certification required.

Experience /

Skills:

• Minimum two years of customer engagement experience and/or service-centered role required.
• Experience with in a healthcare environment in medical record processes, appointment scheduling, referral and authorization processes, registration process, and back office clinical support preferred.
• Excellent customer service skills required.
• Excellent oral and written communication skills with ability to effectively articulate thoughts into a productive and meaningful discussion.
• Ability to successfully manage multiple priorities effectively and within expected time frames.
• Working knowledge in the following areas, required: differentiation of insurance types (Medi-Cal, Medicare, Managed Care, Indemnity and Workers Compensation); impact of completeness and accuracy on claims processing and payment; impact of completeness and accuracy on safe, high quality patient care; organizational processes and procedures;
  North Bay Health’s clinical computer systems.
• Demonstrated service excellence including professionalism, customer focus, compassion, strong listening skills and a warm demeanor.
• Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others.
• Open to learning new things and partnering with others in a collaborative environment.
• Proven ability to operate in the healthcare environment with understanding of its unique complexities and challenges.
• Strong organizational skills.

• Demonstrates the True North values. The True North values are based on Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.

• Hourly Salary Range $29.61-$32.60 (Offered hourly rate based on years of experience).
• 10% per diem differential included in salary range.

At North Bay Health, we are guided by our values:
Nurturing Care;
Own It;
Respect;
Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care. These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve.

This is an exciting time to join North Bay Health. As an independent, nonprofit health system north of the San Francisco Bay Area, in the Napa/Solano Region, we are expanding our footprint across Solano, Yolo, and Napa counties to meet the evolving needs of our communities. With two acute-care hospitals—including a Level II Trauma Center and a modern maternity unit with a Level III Neonatal Intensive Care Unit (NICU)—along with a comprehensive cancer center, multiple urgent care facilities, and a growing network of primary and specialty clinics, we are investing in the future of care across the region.

North Bay Health is home to advanced clinical programs and nationally recognized cardiovascular, neuroscience, and orthopedic services, as well as comprehensive surgical and outpatient specialties. Our Magnet with Distinction designation for nursing and recognition as “High Performing” by U.S. News & World Report reflect our commitment to excellence. If you are seeking meaningful work, collaborative teams, and the opportunity to help shape the future of healthcare in Northern California, you will find it at North Bay Health.

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