Medical Receptionist - West Fairfield

Overview

Position Title Access Representative I

Department Medical

Reports To Title Access Supervisor

DLSE/FLSA STATUS: ( )
____Exempt/Salaried position
_ X__Nonexempt /Hourly position

Supervisory Responsibilities (does this position have direct reports):
YES
NO

Location West Fairfield, CA

Pay Range $24.21 to $29.59/hr, depending on years of experience

Schedule Monday to Friday, 8am to 5pm

About Communi Care+OLE

Established in 2023, Communi Care+OLE is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and Communi Care Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, Communi Care+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties.

It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.

Benefits

• Medical, Dental, Vision Coverage
• Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
• 18 days of PTO (Vacation & Sick)
• 10 Paid Holidays + 1 Float Holiday
• 2% employer match with employee 4% Contribution 403(b) retirement plan
• Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
• Life & Accidental Insurance Coverage
• Employer contribution for Health Savings Account

The Access Representative I works under the Access Supervisor with a team of administrative, clinical and program staff members to perform a variety of patient services responsibilities. The Access Representative I is responsible for greeting patients in person or on the phone and driving a positive patient customer service experience. The Access Representative will maintain a safe and clean reception area by complying with procedures, rules, and regulations and will also be responsible for maintaining continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Communi Care+OLE provides an inclusive workplace that promotes and values diversity and life experience.

Communi Care+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system.

YOU ARE WELCOME HERE.

*** The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason.

***

• Education:
  
  High School Diploma or General Education Degree required.
• Experience/Lived
  
  Experience:
  
  Entry level position; one year of experience in a healthcare setting preferred.
• Special Skills/Training:
  • Bilingual Spanish
  • Must certify and remain current in CPR certification
  • Strong analytical and problem-solving skills and attention to detail required
  • Data entry skills, Microsoft Office, and Electronic Health Record system preferred

• Demonstrates exceptional customer service skills including greeting patients in a kind, compassionate and courteous manner; responds effectively to patient questions; manages multiple priorities and heavy patient workloads with patience and confidence.
• Accurately inputs patients data in full on their records before saving onto EMR system.
• Makes use of designated script and protocol to screen patients for insurance eligibility; refer all self-pay patients to Eligibility Specialist prior to scheduling a follow-up visit; place calls to patients prior to appointment in order to confirm eligibility.
• Answer all telephone calls in a timely, efficient, and courteous manner leading to high patient satisfaction; takes accurate and comprehensive encounters at all times using the designated message form.
• Schedules patient appointments with providers and provides accurate information to patients regarding a wide variety of programs and services; pre-registers all…