DBA

The DBA/Sr.Level 3 Application Support Technician provides advanced technical support for enterprise applications used across County departments. This position serves as the highest escalation point for application-related issues, ensuring the stability, performance, and reliability of critical systems. The technician works closely with internal teams, vendors, and end-users to resolve complex incidents, implement system enhancements, and support strategic IT initiatives. This role is essential to maintaining continuity of public services and ensuring compliance with regulatory requirements.

• Serve as the highest-level technical support for enterprise applications.
• Troubleshoot and resolve complex application issues, including integrations and database-related problems.
• Collaborate with vendors and internal teams to implement patches, upgrades, and enhancements.
• Monitor application performance and proactively address potential issues.
• Lead root cause analysis and post-incident reviews.
• Maintain documentation of application environments and support procedures.
• Ensure compliance with CJIS, HIPAA, and records retention policies.
• Participate in change management and release cycles.
• Mentor junior support staff and provide technical guidance.

• Advanced troubleshooting and diagnostic skills for enterprise applications.
• Proficiency in SQL, scripting, and working with APIs or middleware.
• Experience with application performance monitoring and incident response.
• Familiarity with ITSM tools (e.g., Service Now,) and ticket lifecycle management.
• Ability to manage application upgrades, patches, and integrations.
• Strong documentation and technical writing skills.
• Deep understanding of enterprise systems such as ERP, permitting, financial, or case management platforms.
• Knowledge of Windows environments.
• Familiarity with cloud-based platforms (e.g., Microsoft 365, Azure).
• Understanding of data privacy, security standards, and compliance frameworks (e.g., CJIS, HIPAA).
• ITIL framework and change management best practices.

• Analyze and resolve complex application issues independently.
• Communicate effectively with both technical and non-technical stakeholders.
• Lead root cause analysis and post-incident reviews.
• Mentor and support junior technical staff.
• Prioritize tasks and manage multiple projects in a dynamic environment.
• Collaborate with cross-functional teams and external vendors.