Cloud & Platform Services Manager; Classified Manager

Under the direction of the assigned supervisor, the Cloud & Platform Services Manager is responsible for the planning, administration, and continuous improvement of the District’s cloud, infrastructure, and enterprise platform services program. The position ensures the secure, reliable, and integrated operation of technology services delivered through cloud, SaaS, AI-enabled platforms, and vendor-managed environments that support institutional operations, student services, and data-informed decision-making, including emerging capabilities enabled through AI technologies.

This position is responsible for a major functional program area that includes cloud services, identity and access management, enterprise platform enablement (including AI-enabled technologies), and software-defined network and connectivity services delivered through cloud-managed and vendor-provided platforms. These services are managed as integrated, service-based capabilities rather than District-operated physical infrastructure.

The role exercises independent judgment in establishing service standards, coordinating vendor-delivered infrastructure, and aligning distributed technology services with District priorities, and provides direct supervision of assigned staff.

This is a management-level classification responsible for program administration, service ownership, and supervisory oversight of District cloud and platform services. This classification is functionally distinct from traditional infrastructure roles responsible for on-premise networking, storage, and compute. The incumbent does not primarily perform installation, maintenance, or repair of physical systems. Network and connectivity services within this classification are software-defined and cloud-managed, including services such as identity-integrated, cloud-delivered secure remote access, and vendor-managed connectivity platforms.

The position is responsible for the governance, standards, service performance, and integration of these services across distributed environments, rather than the operation of physical network hardware. Connectivity services within this classification are limited to enterprise data access and identity-integrated network services and do not include standalone communication systems such as voice or telephony platforms, which are administered separately.

Full Salary Range $ to $

• Plan, organize, and administer the District’s cloud and platform services program, aligning services with institutional priorities and technology strategy
• Develop and implement service roadmaps for cloud platforms, identity systems, software-defined and cloud-managed connectivity services, and enterprise platform enablement
• Establish and maintain standards, policies, and service delivery models for distributed, cloud-based technology environments
• Evaluate emerging technologies and make strategic recommendations regarding adoption, modernization, and lifecycle management
• Evaluate and support the infrastructure and platform requirements for AI-enabled technologies, ensuring alignment with District standards for security, data governance, and system integration
• Serve as the service owner for infrastructure-related services, including cloud platforms, identity and access management, software-defined and cloud-managed network and connectivity services, cloud-based storage services, and endpoint management, ensuring these services operate as secure, scalable, and integrated components of the District’s enterprise technology ecosystem
• Ensure end-to-end service reliability, scalability, and availability across internal and vendor-managed environments
• Oversee the delivery and performance of software-defined and vendor-managed connectivity services, ensuring alignment with District standards for access, security, and reliability
• Lead continuous service improvement efforts based on performance data and institutional needs
• Oversee vendor-hosted and cloud-delivered infrastructure environments that support enterprise SaaS platforms and institutional systems, ensuring readiness for implementation, integration, and ongoing operations
• Govern…