Network Operations & Incident Management

Pay Rate: $40 - $55 per hour

Summary:

• Location:
  
  Fairfield, CA
• Duration: 5 Months
• Work Mode:
  Hybrid

• Ensure effective operation, improvement, and delivery of IT network systems, business processes, and technology products.
• Perform data analysis and apply run-book procedures to resolve incidents, escalating as needed.
• Manage incident, problem, and change management processes, including ticketing, notifications, and technical bridges.
• Conduct data analysis, trending, and root cause analysis for network and application issues.
• Implement and support upgrades, maintenance, and continuous improvement initiatives for network operations.
• Document problems, solutions, and process improvements for future reference.
• Analyze, design, and optimize business processes, identifying gaps and opportunities for improvement.
• Develop, implement, and maintain enterprise standards, policies, and procedures.
• Facilitate cross-functional project teams and lead process improvement initiatives.
• Act as the primary liaison between stakeholders, technical teams, and end-users.
• Lead projects of varying complexity, ensuring alignment with business needs and technical integrity.
• Mentor and coach team members, fostering a culture of engagement, learning, and innovation.
• Communicate effectively with all levels of the organization, including senior leadership.

• Education:
  
  Minimum High School Diploma/GED or equivalent experience;
  Bachelor’s degree in information technology, Business, Engineering, or related field preferred.
• Experience:
  
  Minimum 2 years of relevant experience in IT network operations, business process improvement, or product ownership.

• Experience in Agile environments, ticket management systems, and large-scale or enterprise-wide projects.
• Desired certifications:
  Agile Certification, Lean Six Sigma (Green Belt or higher), ITIL certification, CCNA or other relevant networking certifications, Project Management Institute (PMI) certification, CompTIA A+.
• Strong knowledge of network protocols, software applications, and operating systems.
• Proficiency in process improvement methodologies (Lean, Six Sigma, ITIL).
• Excellent communication, organizational, and leadership skills.
• Advanced proficiency in Microsoft Excel and Word.
• Availability to work varied shifts in a 24/7 operations environment.
• Willingness to travel as needed for meetings, training, or fieldwork.