More jobs:
Network Operations & Incident Management
Job in
Fairfield, Solano County, California, 94533, USA
Listed on 2026-07-08
Listing for:
Axelon Services Corporation
Full Time
position Listed on 2026-07-08
Job specializations:
-
IT/Tech
Change Management
Job Description & How to Apply Below
- Ensure effective operation, improvement, and delivery of IT network systems, business processes, and technology products.
- Perform data analysis and apply run‑book procedures to resolve incidents, escalating as needed.
- Manage incident, problem, and change management processes, including ticketing, notifications, and technical bridges.
- Conduct data analysis, trending, and root cause analysis for network and application issues.
- Implement and support upgrades, maintenance, and continuous improvement initiatives for network operations.
- Document problems, solutions, and process improvements for future reference.
- Analyze, design, and optimize business processes, identifying gaps and opportunities for improvement.
- Develop, implement, and maintain enterprise standards, policies, and procedures.
- Facilitate cross‑functional project teams and lead process improvement initiatives.
- Act as the primary liaison between stakeholders, technical teams, and end‑users.
- Lead projects of varying complexity, ensuring alignment with business needs and technical integrity.
- Mentor and coach team members, fostering a culture of engagement, learning, and innovation.
- Communicate effectively with all levels of the organization, including senior leadership.
- Education:
Minimum High School Diploma/GED or equivalent experience;
Bachelor’s degree in information technology, Business, Engineering, or related field preferred. - Experience:
Minimum 2 years of relevant experience in IT network operations, business process improvement, or product ownership.
- Experience in Agile environments, ticket management systems, and large‑scale or enterprise‑wide projects.
- Desired certifications:
Agile Certification, Lean Six Sigma (Green Belt or higher), ITIL certification, CCNA or other relevant networking certifications, Project Management Institute (PMI) certification, CompTIA A+. - Strong knowledge of network protocols, software applications, and operating systems.
- Proficiency in process improvement methodologies (Lean, Six Sigma, ITIL).
- Excellent communication, organizational, and leadership skills.
- Advanced proficiency in Microsoft Excel and Word.
- Availability to work varied shifts in a 24/7 operations environment.
- Willingness to travel as needed for meetings, training, or fieldwork.
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